At a Glance
- Tasks: Lead the team in delivering outstanding customer service and support residents with compassion.
- Company: TLC Care, where Truth, Love, and Compassion are at the heart of everything we do.
- Benefits: Competitive pay, discounts at 2000+ retailers, gym membership, and free meals.
- Other info: Join a growing organisation with excellent training and development opportunities.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, professional appearance, and ability to manage time effectively.
The predicted salary is between 20250 - 24750 £ per year.
TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents.
Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work.
We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.
The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business.
You will deliver exceptional customer service to ensure your business unit if the care home of choice within your local area.
You will role model our values of Truth, Love and Compassion embedding them throughout the home.
You will be proactively addressing customer feedback with efficient communication and complaint resolution.
You will use complaints and feedback to ensure you are always working towards continuous improvement.
To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.
You will also ensure that all our stakeholders are supported by providing advice of our products and services.
To assist with some of the Administration duties of the care home as directed by the Business Support Manager.
In return we offer
- High specification working environment
- Competitive rate of pay
- Discounts at approx. 2000 high street retailers (including supermarkets)
- Discounted gym membership
- Subsidised healthcare cash-plans
- Auto enrolment pension scheme
- Free meals
- Excellent training & development opportunities within a growing organisation
Requirements
- Strong communication skills with excellent telephone manner, remaining courteous at all times.
- Professional, neat appearance.
- Ability to manage own time, prioritising and organising work appropriately.
- Good attention to detail
- PC Literate
- Satisfactory DBS checks and references
- Evidence of legal eligibility to work in the UK
Customer Service Supervisor in Harrow employer: Kailash Manor Care Home
At TLC Care, we pride ourselves on fostering a supportive and compassionate work environment where our values of Truth, Love, and Compassion are at the heart of everything we do. As a Customer Service Supervisor, you will not only lead by example in delivering exceptional service but also benefit from a high specification working environment, competitive pay, and extensive training opportunities that promote personal and professional growth. Join us in making a meaningful impact in the lives of our residents while enjoying perks like discounts at over 2000 retailers and subsidised healthcare plans.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Harrow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kailash Manor Care Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kailash Manor Care Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor in Harrow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kailash Manor Care Home:Your cover letter is your chance to shine! Tell us why you want to work at Kailash Manor Care Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kailash Manor Care Home!
How to prepare for a job interview at Kailash Manor Care Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
