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For Companies At a Glance
- Tasks: Lead customer onboarding, engagement, and upselling in the maritime SaaS sector.
- Company: Innovative tech company transforming the maritime industry since 2020.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers maximise their operational value.
- Qualifications: Experience in customer success and strong relationship-building skills.
- Other info: Join a dynamic team dedicated to digital innovation in shipping.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence. With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best.
At Kaiko Systems, we’re not just building technology — we’re delivering solutions that make a real difference in people’s work lives and their professional environment. Join us as we navigate the future of maritime together.
Your mission:
- We are looking for a commercially driven Customer Success Manager who will lead onboarding, engagement, pilot conversions, renewals, and upsell across our customer base.
- You will ensure customers realize measurable operational value from the platform while identifying opportunities for expansion through fleet growth or vertical products.
- You will work closely with Sales to convert enterprise pilots into long‑term paying contracts.
- You will also be supported by Maritime Experts for domain‑specific knowledge and by Product Managers for product‑related guidance, allowing you to focus on value creation and commercial outcomes.
Customer Onboarding & Implementation:
- Execute our established onboarding framework to ensure a smooth and structured transition to the platform.
- Align onboarding activities with customer goals and operational workflows.
- Deliver training sessions, workshops, and enablement tailored to different user groups.
- Support enterprise onboarding using predefined processes and playbooks.
Customer Engagement, Retention & Pilot Conversion:
- Build and maintain strong, trust‑based relationships with customer stakeholders.
- Guide customers on best practices to ensure consistent adoption and operational value.
- Collaborate with Sales to support and track enterprise pilot performance, helping convert pilots into paying customers.
- Identify early risks through data and engagement signals and apply predefined mitigation strategies.
- Conduct structured success check‑ins and business reviews linked to customer KPIs.
Customer Success Manager – Maritime SaaS (f/m/d) in London employer: Kaiko Systems
Contact Detail:
Kaiko Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – Maritime SaaS (f/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in the maritime industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for interviews by researching Kaiko Systems and their products. Understand their mission and how they’re transforming the maritime industry. We want you to show genuine interest and knowledge during your chat with them!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. We suggest highlighting your experience in onboarding and customer engagement, as these are key to making a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager – Maritime SaaS (f/m/d) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in onboarding and customer engagement, and show us how you can drive value for our clients in the maritime SaaS space.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Use specific examples of how you've helped customers achieve their goals or improved processes in previous roles. Numbers and metrics can really make your application stand out.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships with customers, so a bit of your unique voice can help us get a sense of who you are and how you might fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Kaiko Systems
✨Know Your Maritime SaaS
Familiarise yourself with the maritime industry and the specific challenges it faces. Understand how Kaiko Systems' products transform manual processes into actionable intelligence. This knowledge will help you demonstrate your passion for the role and show that you're ready to contribute to their mission.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully onboarded customers or improved their engagement. Highlight your ability to build trust-based relationships and how you've helped clients realise operational value. Be ready to discuss specific metrics or outcomes that resulted from your efforts.
✨Engage with the Team
During the interview, ask insightful questions about the team dynamics and how collaboration works between Customer Success, Sales, and Product Managers. This shows that you value teamwork and are eager to integrate into their existing structure, which is crucial for a Customer Success Manager.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of potential risks you might encounter in customer engagement and how you would mitigate them. Practising these scenarios will help you articulate your thought process clearly during the interview.
