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- Tasks: Lead the floor during service, ensuring exceptional guest experiences and team coordination.
- Company: Kai Mayfair, a Michelin Star restaurant with a rich history of excellence.
- Benefits: Competitive salary, generous tronc scheme, staff meals, and ongoing training.
- Other info: Enjoy excellent discounts, seasonal perks, and clear career development pathways.
- Why this job: Join a prestigious restaurant and elevate your hospitality career in a vibrant environment.
- Qualifications: 1+ years in a supervisory role within fine dining or luxury hospitality.
The predicted salary is between 30000 - 40000 £ per year.
A culture built on excellence, care, and genuine investment in the people who bring the room to life.
- Competitive salary + generous tronc scheme
- Full-time at 45 hrs/week
- Fresh staff meals every shift
- WSET certification support
- English language courses
- Ongoing training & clear career development pathways
- Excellent food & beverage discounts
- 70% discount with our partner footwear brand
- Christmas bonus + festive raffles with vouchers and gifts
- Closed on 24th, 25th December & 1st January
- Company pension scheme
- Additional seasonal perks & brand collaborations throughout the year
This is a workplace that honours talent, nurtures growth, and treats its team with the same respect and care we offer our guests.
Kai Mayfair is a long-standing, independent restaurant in the heart of Mayfair, with 31 years of excellence and a Michelin Star held from 2009 to 2024. We were named Best Chinese Restaurant in the UK by The Sunday Times and ranked among the Top 10 restaurants in London for food. Our cuisine, Liberated Chinese, honours heritage while continually evolving.
We are seeking a Floor Manager with calm authority, sharp instincts, and the ability to hold the room with precision. This role is for someone who understands that great service is not controlled through pressure, but guided through presence, timing, and clarity. You will support the senior management team in leading the floor, protecting the rhythm of service, and ensuring every guest experience feels seamless, considered, and unmistakably cared for. This is not a role for someone who simply watches the room. It is for someone who can read it, move it, and elevate it.
Key Responsibilities:
- Lead the floor during service with confidence, composure, and clear direction.
- Support the Restaurant Manager and senior team in maintaining exceptional service standards.
- Guide, motivate, and develop the FOH team with structure, warmth, and accountability.
- Ensure guest experiences are handled with elegance, discretion, and emotional intelligence.
- Oversee table flow, pacing, reservations, guest requests, and service timing.
- Communicate clearly between FOH, kitchen, bar, and management to maintain impeccable rhythm.
- Handle pressure, feedback, and guest recovery with maturity and grace.
- Protect the atmosphere of the dining room ensuring it feels polished, calm, and alive.
- Lead by example in grooming, presence, product knowledge, and attention to detail.
What We’re Looking For:
- A natural floor leader grounded, observant, and steady under pressure.
- Ideally 1+ years experience in a supervisory or management role within fine dining, luxury hospitality, or a Michelin-level environment.
- Strong understanding of floor management, guest flow, table pacing, and team coordination.
- Confidence leading a team without ego firm when needed, supportive always.
- Excellent communication skills and the ability to shift tone depending on the room, the guest, and the team.
- Emotional maturity able to hold tension, give feedback cleanly, and recalibrate quickly mid-service.
- A genuine passion for hospitality, detail, and creating experiences that stay with people.
If hospitality, for you, is the craft of making every guest feel unmistakably special, we’d love to meet you. Apply now and bring your presence to one of Mayfair's finest restaurants.
Floor Manager in London employer: Kai Mayfair
Contact Detail:
Kai Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in London
✨Tip Number 1
Get to know the restaurant vibe before your interview. Visit Kai Mayfair, soak in the atmosphere, and observe how the team interacts with guests. This will help you tailor your approach and show that you genuinely care about the role.
✨Tip Number 2
Practice your communication skills! As a Floor Manager, you'll need to lead with clarity and confidence. Try role-playing scenarios with friends or family to get comfortable with handling different situations and guest interactions.
✨Tip Number 3
Showcase your emotional intelligence during the interview. Share examples of how you've handled pressure or resolved conflicts in the past. This will demonstrate your maturity and ability to maintain a calm atmosphere, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at one of Mayfair's finest restaurants.
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences. We want to see how you can elevate the dining atmosphere!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualities we’re looking for in a Floor Manager. Use language from the job description to show us you understand what it takes to lead the floor with confidence and grace.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Remember, clarity is key in both your application and in the role itself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kai Mayfair. Don’t miss out!
How to prepare for a job interview at Kai Mayfair
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Kai Mayfair. Understand their menu, service style, and what makes them stand out in the fine dining scene. This knowledge will not only impress but also help you articulate how you can contribute to their unique atmosphere.
✨Showcase Your Leadership Style
As a Floor Manager, your ability to lead is crucial. Be prepared to discuss your previous experiences in managing teams, especially in high-pressure environments. Share specific examples of how you've motivated staff and handled guest interactions with grace and emotional intelligence.
✨Demonstrate Your Problem-Solving Skills
Expect questions about how you would handle various scenarios on the floor. Think of past challenges you've faced and how you resolved them. Highlight your calmness under pressure and your ability to maintain service rhythm while ensuring every guest feels valued.
✨Emphasise Your Passion for Hospitality
Let your genuine love for the hospitality industry shine through. Talk about what drives you to create memorable experiences for guests and how you plan to bring that passion to Kai Mayfair. This role is all about making guests feel special, so convey that enthusiasm!