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- Tasks: Provide tech support for users, troubleshoot IT equipment, and maintain network connectivity.
- Company: Join a dynamic logistics company focused on innovation and teamwork.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in IT.
- Why this job: Make a real difference by keeping operations running smoothly with your tech skills.
- Qualifications: IT diploma or degree and 1-2 years of support experience required.
- Other info: Collaborate with diverse teams and enhance your problem-solving skills in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Provide day-to-day technical support for warehouse and office users, resolving issues related to computers, handheld scanners, printers, and other IT equipment.
- Monitor, maintain, and troubleshoot network connectivity, Wi-Fi, and system access in the warehouse environment.
- Set up and configure new hardware and software for staff, ensuring proper functionality and security compliance.
- Assist in managing user accounts, passwords, and access permissions in accordance with company IT policies.
- Support and maintain warehouse management systems (WMS), ensuring operational continuity for the logistics and operations teams.
- Log, track, and document all IT support requests and resolutions using the company’s ticketing system.
- Coordinate with external vendors or the central IT team for escalated technical issues or system upgrades.
- Conduct routine checks on IT equipment in the warehouse to prevent downtime.
- Provide basic IT training and guidance to warehouse staff on the proper use of systems and equipment.
- Support software updates, backups, and preventive maintenance tasks as required.
Experience and qualifications:
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Minimum 1–2 years of experience in IT support, preferably in a logistics, warehouse, or industrial environment.
Skills and knowledge:
- Strong understanding of Windows operating systems, MS Office, and common enterprise applications.
- Hands-on experience with hardware troubleshooting (PCs, printers, scanners, mobile devices).
- Basic knowledge of networking (LAN, Wi-Fi, routers, switches).
- Familiarity with warehouse management systems (WMS) or ERP systems is an advantage.
- Excellent problem-solving and communication skills with the ability to work under pressure.
- Ability to collaborate effectively with non-technical warehouse and operations staff.
- Willingness to work on-site and occasionally outside normal business hours for urgent support.
IT Hepldesk in Luton employer: Kahn Consulting
Contact Detail:
Kahn Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Hepldesk in Luton
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Helpdesk role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to troubleshoot hardware and software issues. This not only sharpens your skills but also gives you real-world experience to talk about in interviews.
✨Tip Number 3
Prepare for those technical interviews! Brush up on your knowledge of Windows operating systems, networking basics, and warehouse management systems. We recommend doing mock interviews with friends or using online platforms to practice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace IT Hepldesk in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially in logistics or warehouse environments. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with hardware and software!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Kahn Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, MS Office, and any common enterprise applications. Be ready to discuss your hands-on experience with hardware troubleshooting, as well as your understanding of networking basics. This will show that you're not just familiar with the tech but can also tackle issues head-on.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past, especially in a warehouse or logistics setting. Think about times when you had to work under pressure and how you managed to keep things running smoothly. This will demonstrate your ability to handle the fast-paced environment they operate in.
✨Familiarise Yourself with Their Systems
If possible, do a bit of research on the warehouse management systems (WMS) or ERP systems they use. Even if you haven't worked with them directly, showing that you understand their importance and how they function can give you an edge. It shows initiative and a genuine interest in the role.
✨Communicate Clearly and Confidently
Since you'll be working with non-technical staff, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you can effectively collaborate with others. This is crucial for ensuring everyone is on the same page, especially when providing training or support.
