At a Glance
- Tasks: Lead service operations and ensure exceptional customer experiences at our automotive service centres.
- Company: Join Kah Motor, a leader in the automotive industry with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to mentor and develop a team while driving continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: 5 years in automotive customer service or management, with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
The Service Manager is responsible for leading the frontline service operations to ensure exceptional customer experiences at Kah Motor service centres. This role focuses on managing the service advisors, handling customer interactions, and maintaining high levels of service satisfaction. The Service Manager works closely with the Workshop Manager to ensure seamless coordination between front‑end and back‑end service delivery.
Key Responsibilities
- Oversee daily frontline operations, including customer reception, appointment management, and service advisor performance.
- Prepare business plans and implement cost management initiatives to enhance overall profitability.
- Maintain high standards of customer service aligned with Honda’s service philosophy.
- Handle customer feedback, consult with senior management as needed, and ensure all complaints are resolved professionally and amicably.
- Ensure timely and transparent communication with customers regarding service updates, quotations, and follow‑ups.
- Monitor service centre performance, including turnaround time, customer feedback, and implement improvements.
- Coordinate with the Workshop Manager to align job scheduling, resource allocation, and service flow.
- Mentor, coach, and evaluate service advisors to uphold service excellence and process adherence.
- Collaborate with Parts Department & Workshop Manager to provide accurate timelines to customers.
- Support warranty and goodwill claim discussions from the customer interface perspective.
- Analyze service data and KPIs to identify trends and drive continuous improvement.
- Cover the Workshop Manager’s duties in their absence, ensuring continuity of operations.
- Handle all ad‑hoc projects and duties as assigned.
Key Requirements
- Diploma or Degree in Automotive, Business, or related fields.
- Minimum 5 years’ experience in automotive customer service or service advisor management.
- Excellent communication and interpersonal skills.
- Strong conflict resolution and customer‑handling abilities.
- Experience in managing service KPIs and improving customer satisfaction.
- A team player who collaborates well with technical teams.
Service Manager (Assistant Manager level) - Automotive employer: Kah Motor Company Sdn. Berhad
Kah Motor is an exceptional employer that prioritises employee growth and development within the automotive service industry. With a strong focus on teamwork and customer satisfaction, employees benefit from a supportive work culture that encourages collaboration and innovation. Located in a vibrant area, Kah Motor offers competitive remuneration, comprehensive training programmes, and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
Kah Motor Company Sdn. Berhad Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Assistant Manager level) - Automotive
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Kah Motor or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about how you’d handle customer complaints or improve service satisfaction. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Showcase your experience with KPIs and customer service improvements during interviews. Bring examples of how you've successfully managed service teams or enhanced customer experiences. This will help us see your potential impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Manager (Assistant Manager level) - Automotive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in automotive customer service and management. We want to see how your skills align with the role of Service Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer experiences and how you can contribute to our team at Kah Motor. Keep it engaging and relevant!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love clear, concise, and friendly language that shows you can handle customer feedback like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Kah Motor Company Sdn. Berhad
✨Know Your Stuff
Make sure you brush up on your automotive knowledge and the specific services offered by the company. Familiarise yourself with Honda’s service philosophy and be ready to discuss how you can uphold those standards in your role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, mentored staff, or improved service delivery. Highlight your experience in handling customer interactions and resolving conflicts effectively.
✨Data-Driven Mindset
Be ready to talk about how you've used service data and KPIs to drive improvements in previous roles. Think of specific instances where you've analysed performance metrics to enhance customer satisfaction and operational efficiency.
✨Communication is Key
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare to discuss how you would ensure timely communication with customers regarding service updates and how you handle feedback or complaints professionally.
