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- Tasks: Lead frontline service operations and ensure exceptional customer experiences at Kah Motor service centres.
- Company: Join a dynamic automotive service team focused on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities for mentorship and professional development.
- Why this job: Make a real impact by enhancing customer experiences in the automotive industry.
- Qualifications: 5 years in automotive customer service or service advisor management required.
The predicted salary is between 30000 - 40000 £ per year.
The Service Manager is responsible for leading the frontline service operations to ensure exceptional customer experiences at Kah Motor service centres. This role focuses on managing the service advisors, handling customer interactions, and maintaining high levels of service satisfaction. The Service Manager works closely with the Workshop Manager to ensure seamless coordination between front-end and back-end service delivery.
Key Responsibilities:- Oversee daily frontline operations, including customer reception, appointment management, and service advisor performance.
- Responsible to prepare business plans and implement cost management initiatives to enhance overall profitability.
- Maintain high standards of customer service aligned with Honda’s service philosophy.
- Handle customer feedback, consult with senior management as needed, and ensure all complaints are resolved professionally and amicably.
- Ensure timely and transparent communication with customers regarding service updates, quotations, and follow-ups.
- Monitor service centre performance, including turnaround time, customer feedback, and implement improvements.
- Coordinate with the Workshop Manager to align job scheduling, resource allocation, and service flow.
- Mentor, coach, and evaluate service advisors to uphold service excellence and process adherence.
- Collaborate with Parts Department & Workshop Manager to provide accurate timelines to customers.
- Support warranty and goodwill claim discussions from the customer interface perspective.
- Analyze service data and KPIs to identify trends and drive continuous improvement.
- Cover the Workshop Manager’s duties in their absence, ensuring continuity of operations.
- Handle all ad-hoc projects and duties as assigned.
- Diploma or Degree in Automotive, Business, or related fields.
- Minimum 5 years’ experience in automotive customer service or service advisor management.
- Excellent communication and interpersonal skills.
- Strong conflict resolution and customer-handling abilities.
- Experience in managing service KPIs and improving customer satisfaction.
- A team player who collaborates well with technical teams.
Automotive Service Center Manager: Frontline Lead & CX employer: Kah Motor Company Sdn. Berhad
Contact Detail:
Kah Motor Company Sdn. Berhad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Center Manager: Frontline Lead & CX
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved customer satisfaction or managed service KPIs in your previous roles. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Automotive Service Center Manager: Frontline Lead & CX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in automotive customer service and management. We want to see how your skills align with the role of Service Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager position. Share specific examples of how you've improved customer satisfaction or managed a team effectively.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your CV or cover letter, let us see how you handle customer feedback and resolve conflicts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can keep track of your application status easily!
How to prepare for a job interview at Kah Motor Company Sdn. Berhad
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around customer service and service advisor management. Familiarise yourself with Honda’s service philosophy and be ready to discuss how you can uphold those standards.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully mentored or coached others in the past. Highlight your experience in managing service KPIs and improving customer satisfaction to demonstrate your capability.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Be ready to discuss how you would handle complaints or difficult situations, showcasing your conflict resolution skills and ability to maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the service centre faces or how they measure success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.