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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in a thriving IT environment.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Passion for IT and strong problem-solving skills required.
- Other info: Great chance to learn and develop in a supportive team.
The predicted salary is between 26400 - 39600 £ per year.
We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.
Key Responsibilities:
- Serve as the first point of contact for IT support via phone, email, and chat.
- Log, triage, and manage incidents and requests in the ITSM system.
- Provide basic to advanced troubleshooting for hardware, software, and network issues.
- Escalate complex issues as needed while maintaining ownership.
- Support workstation setup, user onboarding, and account management.
- Collaborate with IT teams to resolve incidents.
IT Support Technician in Grimsby employer: KAG Recruitment Consultancy
Contact Detail:
KAG Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight them during interviews. It’s a great way to demonstrate your problem-solving abilities and passion for IT.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Technician in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Technical Skills: In your application, make sure to mention any specific technical skills or tools you’re familiar with, especially those related to 1st and 2nd Line support. We’re looking for someone who can hit the ground running, so highlight your troubleshooting expertise!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at KAG Recruitment Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common hardware, software, and network issues that you might encounter in the role. Being able to discuss specific troubleshooting methods will show your passion for IT and problem-solving.
✨Practice Customer Service Scenarios
Since this role is customer-focused, prepare for questions about handling difficult situations or irate users. Think of examples from your past experiences where you provided exceptional service or resolved a challenging issue. This will demonstrate your ability to stay calm under pressure and your commitment to delivering great support.
✨Familiarise Yourself with ITSM Tools
Get to know the IT Service Management (ITSM) tools commonly used in the industry. If you have experience with any specific systems, be ready to discuss how you've used them to log and manage incidents. Showing that you're comfortable with these tools can give you an edge over other candidates.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of issues they typically face, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
