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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a leading logistics provider.
- Company: Join a dynamic logistics solutions company with a focus on innovation.
- Benefits: Competitive salary up to £33k, great work-life balance, and opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making a real difference every day.
- Qualifications: Passion for IT, strong troubleshooting skills, and excellent communication abilities.
- Other info: Collaborative team environment with opportunities for mentorship and professional development.
The predicted salary is between 26400 - 39600 £ per year.
K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby.
Salary: Upto 33k DOE
Reporting to: Head of IT
Location: Grimsby (with occasional site travel)
Hours: Monday to Friday - 8:00am to 5:00pm
Purpose of the role: We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.
Key Responsibilities:
- Serve as the first point of contact for IT support via phone, email, and chat.
- Log, triage, and manage incidents and requests in the ITSM system.
- Provide basic to advanced troubleshooting for hardware, software, and network issues.
- Escalate complex issues as needed while maintaining ownership.
- Support workstation setup, user onboarding, and account management.
- Collaborate with IT teams to resolve incidents and improve services.
- Document solutions and contribute to knowledge base updates.
- Assist with system maintenance tasks and root cause analysis.
- Mentor junior analysts and support service desk process improvements.
About You: You will be passionate about IT, bringing strong troubleshooting experience, customer focus, and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain, ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, and a solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required, so a full driving licence is required.
IT Support Technician in Grimsby employer: KAG Recruitment Consultancy Ltd
Contact Detail:
KAG Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to explain your thought process. This shows you're not just knowledgeable but also a problem-solver!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it gives you a better chance of being noticed by hiring managers who are looking for proactive candidates like you.
We think you need these skills to ace IT Support Technician in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your troubleshooting experience and customer service skills, as these are key for us. Use specific examples that showcase your ability to resolve technical issues efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and problem-solving, and explain why you want to join our team. Be sure to mention any relevant experience with Microsoft Windows OS, Office 365, or networking protocols that aligns with the job description.
Showcase Your Technical Skills: In your application, don’t forget to list your technical skills clearly. Mention your experience with Service Desk environments, network monitoring tools, and any other relevant technologies. This will help us see how you can contribute to our IT support team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KAG Recruitment Consultancy Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows OS, Office 365, and networking protocols like TCP/IP and DNS. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Highlight your interpersonal skills and how you can explain complex tech issues in simple terms.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific IT support scenarios. Practice articulating your thought process for logging incidents, triaging requests, and escalating issues. This will show your problem-solving abilities and proactive mindset.
✨Demonstrate Team Spirit
This role involves collaboration with IT teams, so be prepared to discuss how you've worked effectively in a team before. Share examples of mentoring junior analysts or contributing to service desk improvements to showcase your team-oriented approach.
