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For Companies At a Glance
- Tasks: Lead and manage an IT support team, ensuring top-notch service for nearly 1000 users.
- Company: Join KAEFER, a global leader in technical industrial services with a supportive culture.
- Benefits: Enjoy career growth, ongoing training, and a commitment to promoting from within.
- Why this job: Make a real impact by enhancing user experiences and driving continuous improvement.
- Qualifications: Proven leadership in IT support and strong technical skills in end-user technologies.
- Other info: Be part of a dynamic team with opportunities for global collaboration and innovation.
The predicted salary is between 40000 - 50000 £ per year.
The Opportunity
At KAEFER, our success is built on our values and culture, which create a supportive and inclusive environment where employees can thrive. We prioritise growth and development, with abundant opportunities for advancement and a commitment to promoting from within. Our wide range of job openings, including entry-level positions, allows for the first steps on the ladder to success. We provide ongoing training and development opportunities to support our employees throughout their careers.
We are looking for an IT Team Leader to join our IT team on a permanent basis. You will support in shaping how our UK&I workforce experiences desktop and end-user support services. The team, consisting of you and two IT Support Engineers, supports just under 1000 desktop-enabled users based across multiple sites. The team focuses on delivering high-quality, customer-focused support across all sites and acting as key contributors to operational excellence, service resilience, and continuous improvement across the IT estate. Success in this role requires a blend of technical and service experience. There will be collaboration with group teams (predominantly based at Germany) across operations, infrastructure, service desk and cybersecurity.
How You Will Make An Impact
- Lead and manage our existing IT Support Engineers.
- Oversee day-to-day management of the local IT helpdesk queue.
- Own the escalation and resolution of technical & service issues, ensuring effective communication and minimal business disruption.
- Drive continuous improvement by analysing service desk data, identifying trends, and implementing enhancements to tools, processes, and knowledge management.
- Ensure local UK&I IT Services activities align with group and local governance, compliance obligations, and risk controls.
- Collaborate with group IT functions and UK&I Digital Teams to support service transitions, technology deployments, and project deliverables.
- Maintain strong awareness of end-user technologies, platforms, and best practices to support decision-making across desktop and mobility services.
- Promote a customer-centric approach, ensuring user satisfaction, transparency, and responsiveness in all UK&I IT interactions.
- Create and maintain a high-quality knowledge base and documentation library to support local IT knowledge, reduce single points of failure and self-service initiatives.
- Report service performance, financials, risks, and operational insights clearly and proactively to IT leadership and stakeholders.
Essential
- Proven experience leading desktop/support teams in a multi-site environment.
- Technical, hands-on experience in an end user compute environment.
- Deep understanding of end-user technologies, device management, troubleshooting, and support best practices.
- Effective stakeholder engagement and communication skills across all organisational levels.
- Demonstrated ability to manage escalations, prioritise workload, and maintain service continuity.
Desirable
- Experience with ITIL-based service management and operational governance.
- Experience of networking and capabilities and Azure services.
- Professional certification in IT Service Management (ITIL, SDI) or equivalent.
- Experience working with global or multi-site teams.
- Familiarity with modern endpoint management platforms such as Intune, or equivalent.
- Experience with ITSM platforms such as ServiceNow, Ivanti for workflow, routing, and reporting.
- Understanding of IT operations, security, compliance, and continuous improvement frameworks.
Why KAEFER UK & Ireland?
Our mission is clear: to be the most reliable and efficient provider of technical industrial services. KAEFER UK & Ireland provides a large and growing range of industries with asset integrity services including access solutions, insulation, surface protection, HVAC fabrication, EC&I and more. We focus on improving energy efficiency and extending asset life cycles. We have twelve operating centres across the UK and Ireland, employing approximately 3,500 highly skilled and experienced people. Our people are our lifeforce and every day they deliver excellence to our customers.
KAEFER UK & Ireland is part of the KAEFER Group, a global €2.3 billion business with its headquarters in Bremen, Germany. KAEFER works on more than 5,500 job-sites internationally, with around 33,000 employees. With unrivalled experience and expertise, our teams provide trusted partnerships and tailored support to execute even the most challenging and complex projects for clients.
We take pride in being part of a global company, with common values and many diverse and individual voices. You can ‘count on us’ to make positive contributions in the communities where we live and work.
Our Values
- Reliability
- Ambition
- Team Spirit
- Respect
IT Team Leader employer: KAEFER UK & Ireland
Contact Detail:
KAEFER UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at KAEFER through LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and service management knowledge. Be ready to discuss how you've led teams and tackled challenges in past roles—show them you're the IT Team Leader they need!
✨Tip Number 3
Don’t forget to showcase your customer-centric approach! Think of examples where you’ve gone above and beyond for users, as this aligns perfectly with KAEFER's values of reliability and respect.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the KAEFER team.
We think you need these skills to ace IT Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Team Leader role. Highlight your leadership experience and technical know-how, especially in multi-site environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading an IT team and how your background aligns with our values. Don’t forget to mention your customer-centric approach!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive continuous improvement and manage escalations effectively. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at KAEFER UK & Ireland
✨Know Your Tech Inside Out
As an IT Team Leader, you need to demonstrate a solid understanding of end-user technologies and support best practices. Brush up on your technical skills and be ready to discuss your hands-on experience with desktop environments and device management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to manage escalations and maintain service continuity, as well as how you’ve driven continuous improvement within your team.
✨Communicate Like a Pro
Effective communication is key in this role. Be ready to discuss how you've engaged with stakeholders at all levels. Practice articulating your thoughts clearly and concisely, especially when explaining technical issues to non-technical audiences.
✨Align with Company Values
Familiarise yourself with KAEFER's values of reliability, ambition, team spirit, and respect. Think of ways you can embody these values in your work and be prepared to share how you would promote a customer-centric approach within the IT team.