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- Tasks: Engage with guests through chat, email, and phone while managing bookings and enhancing their experience.
- Company: Join Kabannas, a vibrant hospitality brand redefining travel and community across the UK and Europe.
- Benefits: Enjoy flexible remote work, free stays, discounts, and a supportive team environment.
- Why this job: Be part of a growing brand where your ideas matter and you can shape the future of travel.
- Qualifications: Experience in hospitality or customer service, with strong communication skills and tech-savviness.
- Other info: Real opportunities for career growth in a dynamic and welcoming atmosphere.
The predicted salary is between 1200 - 1800 £ per month.
About Us: At Kabannas, we believe travel should be about connection — whether that’s shared stories over drinks, unforgettable live events, or simply feeling at home in a new city. We’re a growing hybrid hospitality brand with big ambitions across the UK and Europe. Our mission is to bring the soul of a hostel into the comfort of a hotel, creating places where people meet, memories are made, and community thrives.
As we grow, we want our team to grow with us. We’re looking for people who enjoy working with others, care about what they do, and want more than just a job. There’s real space here to contribute, develop, and help shape what Kabannas becomes next. Quite simply, our team is everything. By bringing together the right people, giving them the tools, training, and trust they need, and creating an environment where they feel supported and valued, we build better experiences — for our guests and for each other.
What You’ll Be Doing:
- Respond to guest enquiries via chat, email, and phone with warmth and professionalism
- Monitor and maintain accurate responses in our centralised inbox and other booking tools
- Review reservations for errors, discrepancies, and overbooking risks
- Assist with daily inventory management and optimise room and group bookings
- Liaise with on-site teams to resolve booking queries and share accurate information
- Support improvements in systems, processes, and overall guest experience
Why Kabannas:
- Be part of a fast-growing hospitality brand rethinking how people experience travel and community
- Real opportunities to grow your career within a supportive, guest-focused team
- Genuine voice in how the business evolves — ideas are welcomed and listened to
- Flexible part-time, fully remote role
- Free stays across all Kabannas locations
- Generous discounts on food, beverage, and friends & family rates
- Access to our team discount portal, including groceries, entertainment, electronics, and more
- Employee Assistance Programme offering 24/7 confidential support
Job requirements:
- You must have the right to work in the UK for this role.
- Experience in reservations, hospitality, customer service, or contact centre roles is preferred.
- Confident communicator across multiple channels (chat, email, phone)
- Available to work midweek and weekend
- Tech-savvy and quick to learn new systems (PMS, chat tools, booking platforms)
Reservation Agent in London employer: Kabannas
Contact Detail:
Kabannas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to guest enquiries, try role-playing different scenarios with a friend. This will help you feel more confident and prepared for any questions that come your way.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common booking platforms and chat tools. Being tech-savvy will give you an edge and show Kabannas that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kabannas community.
We think you need these skills to ace Reservation Agent in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with others.
Tailor Your Application: Make sure to customise your application for the Reservation Agent role. Highlight your relevant experience in customer service and reservations, and explain how it aligns with our mission at Kabannas.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kabannas
✨Know the Company Inside Out
Before your interview, take some time to research Kabannas. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservation Agent, you'll be communicating with guests through various channels. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate warmly and professionally, as this is key to the role.
✨Demonstrate Tech Savviness
Since the job requires using different booking platforms and chat tools, be ready to discuss your experience with technology. If you've used any specific systems before, mention them. If not, express your eagerness to learn and adapt quickly to new tools.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, growth opportunities, or how they support their team. This shows that you're not just interested in the job, but also in how you can contribute to and grow with Kabannas.
