At a Glance
- Tasks: Lead a vibrant team, ensuring guests enjoy exceptional service and memorable experiences.
- Company: Join Kabannas, a modern hospitality brand focused on community and connection.
- Benefits: Enjoy free stays, food discounts, birthday off, and career growth opportunities.
- Other info: Dynamic environment with a focus on personal service and community engagement.
- Why this job: Be part of a unique hospitality journey where your energy and ideas matter.
- Qualifications: Experience in leading teams and a passion for coffee or natural wine.
The predicted salary is between 30000 - 35000 £ per year.
Life at Kabannas is situated just steps from London St Pancras. Our new 240-key Kabannas is designed for people who want more than just a room. We create spaces where people connect, stories unfold and community thrives. Hospitality here is human: warm, welcoming, playful and proudly real. Our Food & Beverage space is the heart of Kabannas London. By day, we pour specialty coffee; by night, natural wines paired with a small, carefully curated food menu. Think relaxed, social moments in the city, brought to life with weekly programming: live music, talks and intimate events where travellers, locals and teammates come together, connect and make something special.
As our journey begins, we're looking for a Duty Manager who loves leading a shift, setting the pace and making sure every guest feels the Kabannas energy.
Your Part in the Kabannas Story
As our Duty Manager, you'll be right at the heart of the action – leading your team on shift, setting the tone and making sure every guest feels that Kabannas energy from the moment they walk in. You'll keep the day-to-day running smoothly, balancing great service with strong organisation behind the scenes.
Key responsibilities
- Lead Front of House operations during your shift, ensuring smooth and consistent service
- Be the go-to for guest feedback, resolving issues with warmth and professionalism
- Champion brand standards, health & safety and ways of working
- Manage bar stock, ordering and organisation
- Work closely with other departments for a seamless guest experience
Who You Are
You're all about people – creating great moments, bringing energy to the room and making everyone feel at home. You take real ownership of your work, bring fresh ideas to the table and love getting stuck into projects that help Kabannas grow. Ideally, you:
- Have experience leading a team in a busy front-of-house environment
- Stay cool, organised and solution-focused when things get hectic
- Have a passion for (or experience in) specialty coffee or natural wine
- Lead by example and bring out the best in the people around
- Handle guest feedback with confidence, empathy and a smile
- Care deeply about people and delivering warm, personal service
We're not looking for the perfect CVs, but for great humans.
Why Kabannas?
- A team-first culture and some really good people around you
- Real development and career growth – we're building something here, and we want you to grow with it
- Rewards, recognition and experiences that go beyond the day-to-day
- Free and discounted stays, plus generous food & drink discounts, for you, your friends and your family
- Your birthday off, on us
- Paid volunteering, enhanced family leave, health & life cover
Be part of a fast-growing, modern hospitality brand doing things differently – where you can bring your energy, style and individuality every day.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Hotel, Specialty Coffee & Natural Wine
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kabannas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kabannas
Don't be shy about reaching out to Kabannas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Hotel, Specialty Coffee & Natural Wine
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kabannas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kabannas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
