At a Glance
- Tasks: Lead and scale national field operations for a top drainage and infrastructure platform.
- Company: Join KaarbonTech, the UK's leader in drainage and asset management software.
- Benefits: Enjoy unlimited flexible leave, remote work options, and a supportive team culture.
- Other info: Embrace a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by transforming field operations with technology and data.
- Qualifications: Proven leadership in field services and a tech-savvy mindset.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote-based, but with regular national travel
Salary range: £60-80k
Lead and scale the national field delivery engine behind the UK’s leading drainage and infrastructure intelligence platform. KaarbonTech is transforming how the UK manages complex blue and green infrastructure assets. We combine SaaS, surveying, drainage maintenance and advisory services to help local authorities understand, prioritise and maintain critical networks — from drainage and highways to trees and greenspace. We’re the leading provider of drainage and other asset management software, supplying over 40% of authorities in England. As demand for our field services grows, we’re looking for a senior operational leader who can scale nationwide delivery and modernise it through technology, data and smarter ways of working.
This is a senior leadership position with real strategic ownership and day-to-day involvement. You’ll set the direction for our field operations and service propositions, build a high-performing national delivery organisation, and ensure services scale profitably. Crucially, KaarbonTech is a tech-enabled operations business — so you’ll be comfortable using systems, data and automation to run high-quality delivery. You’ll work closely with Product, Sales and Customer Success to continuously improve how field insight feeds our SaaS platform, and how the platform in turn drives more intelligent operational work. You’ll also stay close to the frontline: hiring, coaching managers, being visible in the field, and jumping into real delivery problem-solving when it matters.
What you’ll do
- Own and evolve the national operational strategy for surveying, drainage maintenance and wider field services.
- Lead multi-disciplinary field teams across drainage surveying, drainage maintenance and tree/greenspace surveying.
- Be hands-on in building the organisation: personally oversee key hires, coach managers, and stay visible with delivery teams on site.
- Partner with Sales on scoping, pricing and mobilisation, ensuring we win work we can deliver brilliantly and profitably.
- Use technology and data to drive performance — improving scheduling, utilisation, QA, insight capture, and customer reporting.
- Embed best-in-class H&S, compliance and operational standards while keeping delivery fast, practical and customer-focused.
- Continuously improve service models and unit economics (productivity, cost-to-serve, rework, margin).
What you’ll bring
- Senior operational leadership in surveying, highways maintenance or field-based services, ideally national/multi-region.
- Tech-savvy, data-led mindset: confident with SaaS platforms, field tech, operational KPIs and process automation.
- Proven success scaling dispersed field teams with strong standards on safety, quality and customer experience.
- Strong Local Authority highways/infrastructure context and stakeholder credibility.
- Commercial ownership — you’ve improved margins, utilisation or delivery economics without sacrificing service.
- A leadership style that’s strategic and practical: comfortable in exec-level decisions and on site with teams.
- Trees/greenspace operational exposure is a bonus.
Why KaarbonTech
At KaarbonTech, we value the growth and well-being of our team, offering benefits to support a balanced, flexible, and fulfilling working environment:
- Unlimited SMART Leave – flexible time off to embrace work-life harmony.
- Flexible SMART Working – tailor your schedule with options like a 4-day week, flexi-time, and remote work.
- Supportive, high-trust environment – friendly, collaborative, and built for personal and professional growth.
This role is home-based with a strong expectation of self-management and national travel to customer sites and operational teams.
Looking to apply? Head to our website to fill out the application form and complete your Camflare Video to apply.
Head of Field Operations in Birmingham employer: KaarbonTech
KaarbonTech is an exceptional employer that prioritises the growth and well-being of its team members, offering a flexible working environment with unlimited SMART Leave and options for a 4-day week. As a leader in drainage and infrastructure intelligence, we foster a supportive and collaborative culture that empowers employees to thrive both personally and professionally, while providing opportunities for strategic leadership and impactful contributions to national field operations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Field Operations in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Field Operations role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Get your hands dirty with some research! Dive into KaarbonTech’s projects and values. Understanding their mission will not only help you tailor your approach but also show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Prepare for those interviews by practising common questions related to operational leadership and tech-savvy strategies. Think about how you can showcase your experience in scaling teams and improving service models — that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, completing the Camflare Video will give you a chance to shine and show off your personality beyond just your CV.
We think you need these skills to ace Head of Field Operations in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about leading field operations and how you can contribute to our mission at KaarbonTech.
Tailor Your Experience:Make sure to highlight your relevant experience in operational leadership and field services. We’re looking for someone who can scale teams and improve service models, so connect your past achievements to what we do at KaarbonTech.
Be Data-Driven:Since we’re a tech-enabled business, it’s important to showcase your comfort with data and technology. Mention any specific tools or systems you've used to drive performance and improve operations in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, completing the Camflare Video will give us a chance to see your personality shine!
How to prepare for a job interview at KaarbonTech
✨Know the Company Inside Out
Before your interview, dive deep into KaarbonTech's mission and values. Understand their role in transforming drainage and infrastructure management. This will not only show your genuine interest but also help you align your experience with their goals.
✨Showcase Your Leadership Style
As a Head of Field Operations, your leadership approach is crucial. Be ready to discuss specific examples of how you've built and scaled teams in the past. Highlight your hands-on coaching methods and how you’ve tackled real delivery challenges on-site.
✨Demonstrate Your Tech Savvy
KaarbonTech is a tech-enabled operations business, so be prepared to talk about your experience with SaaS platforms and data-driven decision-making. Share examples of how you've used technology to improve operational efficiency and customer satisfaction.
✨Prepare for Strategic Discussions
Expect questions around operational strategy and service models. Think about how you've improved margins and delivery economics in previous roles. Be ready to discuss your vision for scaling field operations while maintaining high standards of safety and quality.
