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For Companies At a Glance
- Tasks: Resolve technical issues and provide top-notch customer support for Sage 200.
- Company: Join a dynamic team focused on customer success and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers solve problems and enhance their experience.
- Qualifications: Experience with Sage 200, SQL proficiency, and strong communication skills required.
- Other info: Collaborative environment with a focus on personal development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context‑specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritisation to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third‑party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
- Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive.
- We remain focused on both customer success and individual performance, including utilisation and revenue.
- Applicants should ideally have a number of years of Sage 200 support experience.
- You should be proficient in SQL and have proven IT Support / Administration experience.
- Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
- You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
- The candidate will also be a good problem‑solver, self‑motivated and organised.
- Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Belfast employer: K3 Capital Group
Contact Detail:
K3 Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 Support Consultant in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Sage 200 Support Consultant role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during interviews, make sure you can clearly explain how your experience with Sage 200 and SQL makes you the perfect fit. Keep it concise but impactful!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've resolved technical issues in the past. This will demonstrate your ability to troubleshoot effectively and provide exceptional customer service.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Sage 200 Support Consultant in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sage 200 Support Consultant role. Highlight your relevant experience, especially with Sage 200 and SQL, and don’t forget to mention any customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Mention specific experiences that showcase your problem-solving skills and how you’ve gone above and beyond for customers in the past.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and structure your application well to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at K3 Capital Group
✨Know Your Sage 200 Inside Out
Make sure you brush up on your Sage 200 knowledge before the interview. Familiarise yourself with common issues and solutions, as well as any recent updates or changes to the software. This will show that you're proactive and ready to tackle customer queries right from the start.
✨Practice Your Communication Skills
Since you'll be communicating with customers regularly, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with different scenarios. This will help you convey your ideas clearly and confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to troubleshoot effectively and provide context-specific advice to customers.
✨Highlight Your Team Collaboration Experience
Collaboration is key in this role, so be ready to discuss how you've worked with internal teams or third-party suppliers in the past. Share specific examples of how you contributed to resolving customer issues and improving processes, showcasing your teamwork and communication skills.
