At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, providing exceptional support.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, training opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers succeed with our software solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Wolverhampton employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With a predominantly remote working model, employees enjoy flexibility and work-life balance, alongside opportunities for professional training and team-building events. Joining Pinnacle means being part of a dedicated team that values customer success and individual contributions, making it a rewarding place to advance your career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Sage 200 Support Consultant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Think about how you’d handle specific issues with Sage 200 and be ready to share examples of your problem-solving prowess. We want to see that you can think on your feet!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a video call or a casual chat, make sure you convey your thoughts clearly and confidently. Remember, as a Sage 200 Support Consultant, you’ll be the voice of reassurance for customers.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you on board!
We think you need these skills to ace Sage 200 Support Consultant in Wolverhampton
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Sage 200 Support Consultant and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Experience:When you're writing your application, highlight your experience with Sage 200 and any relevant IT support roles. We want to see how your background makes you the perfect fit for this role, so don’t hold back on those details!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon unless it's relevant. Let your personality shine through, but make sure it aligns with the professional vibe of our team.
Apply Through Our Website:Once you're happy with your application, make sure to submit it through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your knowledge of Sage 200. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with articulating solutions clearly and effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved complex issues. Be ready to discuss your thought process and the steps you took to reach a solution. This will highlight your analytical skills and ability to think on your feet.
✨Stay Updated on Industry Trends
Make sure you're aware of the latest updates and trends related to Sage 200 and its ISVs like Draycir or Sicon. Being knowledgeable about recent changes will impress your interviewers and show that you’re proactive about staying informed.
