At a Glance
- Tasks: Troubleshoot and resolve Sage 200 customer issues while providing exceptional service.
- Company: Join Pinnacle, a forward-thinking tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for training and collaboration.
- Why this job: Be the hero for customers, solving problems and enhancing their experience with Sage 200.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue. Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Surrey employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and a supportive work culture. With a predominantly remote working model, employees enjoy flexibility while being part of a collaborative team that values communication and professional development. The company offers unique opportunities for training and engagement through occasional office visits, ensuring that staff remain connected and motivated in delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Sage 200. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you resolved issues and be ready to share those stories. We love hearing about your problem-solving prowess!
✨Tip Number 3
Show off your communication skills! Practice explaining complex technical issues in simple terms. This will help you connect with customers and demonstrate your ability to provide exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer support.
We think you need these skills to ace Sage 200 Support Consultant in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sage 200 Support Consultant role. Highlight your relevant experience, especially with Sage 200 and SQL, and don’t forget to showcase your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to troubleshoot and communicate effectively with customers.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, use straightforward language and be concise.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status directly from us!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your Sage 200 knowledge. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
As a Sage 200 Support Consultant, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You could even role-play with a friend or family member to get comfortable with different scenarios you might encounter during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues. Highlight your thought process and the steps you took to identify root causes. This will help the interviewers see you as a proactive problem-solver who can handle the challenges of the role.
✨Stay Updated on Industry Trends
Make sure you're aware of the latest updates and trends related to Sage 200 and its ISVs. Being knowledgeable about recent changes will impress the interviewers and show that you're committed to staying informed, which is crucial for providing accurate advice to customers.
