At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, providing top-notch support.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with occasional office events and training.
- Why this job: Make a real difference by helping customers succeed with our software solutions.
- Qualifications: Experience in Sage 200 support, strong SQL skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Stevenage employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With the flexibility of predominantly remote work within the UK, employees enjoy a healthy work-life balance, alongside opportunities for professional advancement through training and team events. Our commitment to exceptional customer service ensures that you will be part of a dynamic team dedicated to making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Sage 200. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you resolved customer issues effectively. We want to hear how you went above and beyond!
✨Tip Number 3
Show off your communication skills! Practice explaining complex technical issues in simple terms. This will help you connect with customers and demonstrate your ability to provide exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sage 200 Support Consultant in Stevenage
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Sage 200 Support Consultant and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Experience:When you're writing your application, highlight your experience with Sage 200 and any relevant IT support roles. We want to see how your background makes you the perfect fit for this role, so don’t hold back on those details!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share your passion for customer service and problem-solving, but also let your personality shine through. We’re looking for someone who can connect with our customers!
Apply Through Our Website:Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your knowledge of Sage 200. Understand its features, common issues users face, and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
Since you'll be communicating with customers regularly, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with articulating solutions clearly and confidently. This will help you shine during the interview when discussing your approach to customer communication.
✨Showcase Your Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical skills and ability to think on your feet, which are crucial for a Sage 200 Support Consultant.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest updates in Sage 200 and related ISV products like Draycir or Sicon. Being knowledgeable about recent changes will impress your interviewers and show that you're proactive about staying informed, which is essential for providing top-notch support.
