At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, providing top-notch support.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with occasional office events and training.
- Why this job: Make a real difference by helping customers succeed with Sage 200 solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Peterborough employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With a predominantly remote working model, employees enjoy flexibility and work-life balance, alongside opportunities for professional training and team-building events. Joining Pinnacle means being part of a dedicated team that values customer success and individual contributions, making it a rewarding place to advance your career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Pinnacle and K3 Advisory Group, their values, and their products. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be the front line troubleshooter, brush up on common Sage 200 issues and solutions. Being able to discuss these confidently during interviews will set you apart.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or video chat, make sure to articulate your thoughts clearly. Remember, you're not just solving problems; you're also building relationships with customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Pinnacle team.
We think you need these skills to ace Sage 200 Support Consultant in Peterborough
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read through the job description carefully. It’s packed with details about what we’re looking for in a Sage 200 Support Consultant, and understanding these will help you tailor your application to show us why you’re the perfect fit.
Show Off Your Experience:When writing your application, highlight your experience with Sage 200 and any relevant IT support roles. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on showcasing your skills and achievements!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. This helps us quickly grasp your qualifications and makes a great first impression.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application lands directly in our hands, making it easier for us to review your credentials.
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your knowledge of Sage 200. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
As a Sage 200 Support Consultant, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to simulate customer interactions, ensuring you're ready to handle queries confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving abilities and how you can apply them in this role.
✨Stay Updated on Industry Trends
Make sure you're aware of the latest updates and trends related to Sage 200 and its ISVs like Draycir or Sicon. Being knowledgeable about recent changes will impress your interviewers and show that you're proactive about staying informed in your field.
