At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, providing top-notch support.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, competitive salary, and opportunities for training.
- Other info: Collaborative team environment with a focus on professional growth.
- Why this job: Make a real difference by helping customers succeed with our software solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Milton Keynes employer: K3 Capital Group plc
Pinnacle, part of the K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With a predominantly remote working model, employees enjoy flexibility and work-life balance, alongside opportunities for professional training and team-building events. Joining Pinnacle means being part of a dedicated team that values customer success and individual contributions, making it a rewarding place to advance your career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Pinnacle. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Sage 200 knowledge and SQL skills. We want you to shine, so practice common support scenarios and think about how you'd tackle customer issues.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, as a Sage 200 Support Consultant, you'll need to explain complex issues simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pinnacle team!
We think you need these skills to ace Sage 200 Support Consultant in Milton Keynes
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Sage 200 Support Consultant and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Experience:When you're writing your application, highlight your experience with Sage 200 and any relevant IT support roles. We want to see how you've tackled similar challenges before, so don’t hold back on those examples!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon unless it's relevant. Let your personality shine through, but make sure it aligns with the role and our company culture.
Apply Through Our Website:Once you're happy with your application, head over to our website to submit it. This ensures it gets to the right place and helps us keep track of all applications. Plus, it’s super easy to do!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your Sage 200 knowledge. Familiarise yourself with common issues and solutions, as well as any recent updates or changes to the software. This will help you demonstrate your expertise and show that you're proactive about staying informed.
✨Practice Your Communication Skills
As a Sage 200 Support Consultant, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You could even role-play with a friend or family member to get comfortable with different scenarios you might encounter during the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving abilities and how you can apply them in this role.
✨Be Ready to Discuss Collaboration
Collaboration is key in this role, so think of times when you've worked with others to solve a problem or improve a process. Be prepared to discuss how you can work with internal teams and third-party suppliers to enhance customer satisfaction and drive results.
