At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, providing exceptional support.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, training opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers succeed with our software solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritisation to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Luton employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With a predominantly remote working model, employees enjoy flexibility and work-life balance, alongside opportunities for professional training and team-building events. Joining Pinnacle means being part of a dedicated team that values customer success and individual contributions, making it a rewarding place to advance your career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Luton
✨Tip Number 1
Get to know the company inside out! Research Pinnacle and K3 Advisory Group, their values, and their products. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be the front line troubleshooter, brush up on common Sage 200 issues and solutions. Being able to talk through your thought process during an interview will impress them.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or video chat, make sure you can clearly explain technical concepts in simple terms. This is key for helping customers understand their issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Pinnacle.
We think you need these skills to ace Sage 200 Support Consultant in Luton
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Sage 200 Support Consultant and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Experience:When you're writing your application, highlight your experience with Sage 200 and any relevant IT support roles. We want to see how your background makes you the perfect fit for this role, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your knowledge of Sage 200. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively with customers at all levels.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to identify and solve the problem. This will highlight your analytical skills and ability to think on your feet.
✨Stay Updated on Industry Trends
Make sure you're aware of the latest updates and trends related to Sage 200 and its ISVs like Draycir or Sicon. Being knowledgeable about recent changes will impress your interviewers and show that you're proactive about staying informed in your field.
