At a Glance
- Tasks: Troubleshoot and resolve Sage 200 customer issues while providing exceptional service.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, training opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers succeed with Sage 200 solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Gloucester employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With a predominantly remote working model, employees enjoy flexibility and work-life balance, alongside opportunities for professional training and team-building events. Joining Pinnacle means being part of a dedicated team that values customer success and individual contributions, making it a rewarding place to advance your career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Pinnacle. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Sage 200 knowledge. Make sure you can talk confidently about troubleshooting and customer service scenarios. We want to see that you’re ready to hit the ground running!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve resolved tricky issues before. We love candidates who can think on their feet and provide effective solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Pinnacle.
We think you need these skills to ace Sage 200 Support Consultant in Gloucester
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read through the job description carefully. It’s packed with details about what we’re looking for in a Sage 200 Support Consultant, and understanding these will help you tailor your application to show us why you’re the perfect fit.
Show Off Your Experience:When writing your application, highlight your experience with Sage 200 and any relevant IT support roles. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on showcasing your skills and achievements!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A personal touch can go a long way, so feel free to share why you’re excited about joining our team at Pinnacle!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your knowledge of Sage 200. Understand its features, common issues users face, and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
Since you'll be communicating with customers regularly, practice articulating technical concepts in simple terms. Role-play with a friend or family member to get comfortable explaining solutions clearly and concisely. This will help you shine during the interview when discussing your approach to customer communication.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your analytical thinking and how you handle challenges effectively.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest updates in Sage 200 and related ISV products like Draycir or Sicon. Being knowledgeable about recent changes will impress the interviewers and show that you're proactive about staying informed, which is crucial for a support consultant role.
