At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, ensuring exceptional service.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home, flexible hours, and opportunities for training and development.
- Other info: Collaborative team environment with a focus on customer success and personal growth.
- Why this job: Be the hero for customers, solving problems and enhancing their experience.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue. Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Essex employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With the flexibility of predominantly remote work and opportunities for team engagement through occasional office visits, employees can enjoy a balanced work-life dynamic. The company is committed to delivering outstanding customer service, ensuring that every team member is equipped with the tools and training necessary to excel in their role as a Sage 200 Support Consultant.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Sage 200. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you resolved customer issues effectively. We want to hear how you went above and beyond!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex technical issues in simple terms. This will demonstrate your ability to connect with customers and provide exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Sage 200 Support Consultant in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sage 200 Support Consultant role. Highlight your relevant experience, especially with Sage 200 and SQL, and don’t forget to showcase your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to troubleshoot and communicate effectively with customers.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and structure your application well to show you can communicate effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Make sure you brush up on your Sage 200 knowledge before the interview. Familiarise yourself with common issues and solutions, as well as any recent updates or changes to the software. This will show that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be communicating with customers regularly, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with different scenarios, whether it's troubleshooting over the phone or providing product advice via email.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach problem-solving.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with others in the past. Share examples of how you've collaborated with internal teams or third-party suppliers to resolve issues, and emphasise your ability to contribute positively to a team environment.
