At a Glance
- Tasks: Troubleshoot and resolve Sage 200 customer issues while providing exceptional service.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, training opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers succeed with Sage 200 solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Edinburgh employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With a predominantly remote working model, employees enjoy flexibility and work-life balance, alongside opportunities for professional training and team-building events. Joining Pinnacle means being part of a dedicated team that values customer success and individual contributions, making it a rewarding place to advance your career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Sage 200. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you resolved issues and be ready to share those stories. We love seeing how you handle challenges!
✨Tip Number 3
Show off your communication skills! Practice explaining complex technical issues in simple terms. This will help you connect better with customers and demonstrate your ability to provide exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer support.
We think you need these skills to ace Sage 200 Support Consultant in Edinburgh
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Sage 200 Support Consultant and how your skills align with our needs.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Highlight your relevant experience with Sage 200 and any SQL skills you have. We want to see how you can bring value to our team, so make it personal!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:When you're ready to hit 'send', make sure you apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Good luck!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your knowledge of Sage 200. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively and clearly, whether it’s over the phone, email, or chat.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved technical issues. Be ready to discuss the steps you took to identify the root cause and how you communicated the solution to the customer. This will highlight your analytical skills and ability to handle pressure.
✨Stay Updated on Industry Trends
Make sure you’re aware of the latest updates and changes in Sage 200 and related ISV products like Draycir or Sicon. Being knowledgeable about current trends will help you answer questions confidently and show that you’re proactive about staying informed.
