At a Glance
- Tasks: Troubleshoot and resolve Sage 200 customer issues while providing exceptional service.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, training opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers succeed with Sage 200 solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.
Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised.
Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Cambridge employer: K3 Capital Group plc
Pinnacle, as part of K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With the flexibility of predominantly remote work within the UK, employees enjoy a healthy work-life balance, alongside opportunities for professional advancement through training and team events. Our commitment to exceptional customer service ensures that you will be part of a dynamic team dedicated to making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Pinnacle or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Sage 200 knowledge and SQL skills. We want you to shine, so practice common support scenarios and think about how you'd communicate solutions to customers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to provide exceptional customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Pinnacle.
We think you need these skills to ace Sage 200 Support Consultant in Cambridge
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read through the job description carefully. It’s packed with details about what we’re looking for in a Sage 200 Support Consultant, and understanding these will help you tailor your application to show us you’re the right fit.
Show Off Your Experience:When writing your application, highlight your experience with Sage 200 and any relevant IT support roles. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the necessary information about the role and our company there!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your knowledge of Sage 200. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively and clearly, whether it’s over the phone, email, or chat.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved technical issues. Be ready to discuss the steps you took to identify the root cause and how you communicated the solution to the customer. This will highlight your analytical skills and ability to handle pressure.
✨Stay Updated on Industry Trends
Make sure you’re aware of the latest updates and trends related to Sage 200 and its ISVs like Draycir or Sicon. Being knowledgeable about recent changes will help you answer questions confidently and show that you’re proactive about staying informed in your field.
