At a Glance
- Tasks: Troubleshoot and resolve Sage 200 customer issues while providing exceptional service.
- Company: Join Pinnacle, a dynamic tech division of K3 Advisory Group.
- Benefits: Work from home flexibility, training opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers succeed with Sage 200 solutions.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue. Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant in Basildon employer: K3 Capital Group plc
Pinnacle, part of the K3 Advisory Group, is an exceptional employer that prioritises employee growth and development while fostering a collaborative and supportive work culture. With a predominantly remote working model, employees enjoy flexibility and work-life balance, alongside opportunities for professional training and team-building events. Our commitment to exceptional customer service ensures that you will be part of a dynamic team dedicated to delivering outstanding solutions, making this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Sage 200 Support Consultant in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry forums. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sage 200 Support Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Sage 200 support. We recommend role-playing with a friend or even in front of the mirror. The more comfortable you are, the better you'll communicate your problem-solving skills!
✨Tip Number 3
Show off your expertise! When you get the chance, share your knowledge about SQL and any relevant ISV products like Draycir or Sicon. We want to see how you can provide context-specific advice to customers, so don’t hold back!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sage 200 Support Consultant in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sage 200 Support Consultant role. Highlight your relevant experience, especially with Sage 200 and SQL, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer service experience and how you’ve resolved technical issues in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Use straightforward language and keep it professional yet friendly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at K3 Capital Group plc
✨Know Your Sage 200 Inside Out
Make sure you brush up on your Sage 200 knowledge before the interview. Familiarise yourself with common issues and solutions, as well as any recent updates or changes to the software. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with communicating effectively, whether it’s over the phone, email, or chat.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues. Think of examples from your past experience where you successfully resolved problems. Be ready to walk through your thought process and the steps you took to reach a solution.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with others in the past. Share examples of how you’ve collaborated with internal teams or third-party suppliers to resolve customer issues, highlighting your ability to work well in a team environment.
