At a Glance
- Tasks: Manage customer accounts, grow revenue, and ensure satisfaction with our software solutions.
- Company: Join Pinnacle, a leading tech solution division of K3 Advisory Group.
- Benefits: Negotiable salary, uncapped commission, and remote work flexibility.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be the key contact for customers and help them maximise our innovative software.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with our software solutions. You will serve as the primary point of contact for customers, addressing their enquiries, concerns, and providing guidance with assistance as required on how to maximise the value of our solutions within their organisation. This role is predominantly based from home, with travel to an office or client site as needed.
Key Responsibilities
- Customer Relationship Management: Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services effectively support their processes and goals. Act as the main point of contact for customer enquiries and issues while collaborating with the customer success leader for escalations. Conduct regular check-ins/reviews with customers to assess satisfaction levels and identify opportunities for improvement including Expansion, Upgrade, Migration – virtually and face-to-face. Own a sales target against your account portfolio and ensure that your engagement with the Customer aligns with Pinnacle Base expansion strategy. Manage the Sales Process via the internal SSA/ISO/CRM system. Maintain and manage your account portfolio CRM Data - Update and maintain accurate customer information and sales activities in the CRM system.
- Solution Guidance: Introduce and co-ordinate Pinnacle's Professional Services and/or Presales into Customer sites to ensure the Customer has a thorough understanding of the software's features and functionalities.
- Issue Resolution: Address and resolve any issues or concerns raised by Customers in a timely and efficient manner via facilitating communications with both internal teams and external suppliers. Work closely with internal teams, such as Customer Success Leader, professional services, support, MITS, and product development, to ensure timely resolution of Customer issues.
- Renewals and Upselling: Collaborate with the Customer and internal teams to identify opportunities for upselling additional services or features such as Hosting (MITS), Development, Modules, Users, ISVs. Engage in the renewal process for Customer contracts, ensuring timely renewals and contract negotiations as needed. Migration – Introduce where applicable the relevant migration specialist when you feel the Customer is ready to move to a SaaS solution.
- Product Expertise: Maintain an understanding of our portfolio of solutions. Provide/Coordinate product demonstrations and training sessions to customers as needed.
- KPIs and Objectives: Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, customer retention, and customer satisfaction.
About You
- Proven experience in Account Management for business management software solutions.
- Experience with Safe 200 or Sage Intacct ideal but not essential.
- A consultative, customer-first sales approach, with the ability to engage at all levels of an organisation.
- Strong pipeline management skills and a track record of meeting/exceeding sales targets.
- Exceptional communication, negotiation, and presentation skills.
- The ability to travel to events, internal meetings and customer sites.
Package
Basic salary negotiable depending on experience, £70K OTE + Uncapped commission structure.
Remote Sage Customer Account Manager in Shotts employer: K3 Advisory Group
K3 Law is an exceptional employer for Corporate Associates, offering a dynamic work environment in Manchester that fosters both professional growth and work-life balance. With a focus on mid-market M&A transactions, employees benefit from competitive salaries, market-leading bonuses, and the opportunity to work flexibly, all while being part of a rapidly expanding boutique law firm backed by a leading advisory group. Join a team where your contributions are valued, and career progression is based purely on merit, making it an ideal place for ambitious legal professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sage Customer Account Manager in Shotts
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at K3 Advisory Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like K3 Advisory Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Sage Customer Account Manager in Shotts
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to K3 Advisory Group:Your cover letter is your chance to shine! Tell us why you want to work at K3 Advisory Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at K3 Advisory Group!
How to prepare for a job interview at K3 Advisory Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
