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For Companies At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, ensuring exceptional service.
- Company: Join Pinnacle, a tech division of K3 Capital Group, known for its supportive culture.
- Benefits: Work from home flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with occasional team events and training to boost your career.
- Why this job: Be the hero for customers, solving problems and enhancing their experience with Sage 200.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle, the technology division of K3 Capital Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key Responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
- Applicants should ideally have a number of years of Sage 200 support experience.
- You should be proficient in SQL and have proven IT Support / Administration experience.
- Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
- You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
- The candidate will also be a good problem-solver, self-motivated and organised.
- Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant employer: K3 Advisory Group
Contact Detail:
K3 Advisory Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Sage 200. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL or Sage ISVs like Draycir or Sicon, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers directly, being able to explain technical issues in simple terms is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sage 200 Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sage 200 Support Consultant role. Highlight your relevant experience, especially with Sage 200 and SQL, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your problem-solving abilities and how you can provide exceptional customer service.
Showcase Your Technical Skills: Since this role involves troubleshooting and providing product advice, be sure to highlight your technical skills and any experience with Sage ISVs like Draycir or Sicon. We want to see how you can contribute!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at K3 Advisory Group
✨Know Your Sage 200 Inside Out
Make sure you brush up on your knowledge of Sage 200 and its common issues. Familiarise yourself with troubleshooting techniques and be ready to discuss specific scenarios where you've resolved problems in the past. This will show that you're not just familiar with the software, but that you can also think critically about it.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples from your previous experience to demonstrate how you've effectively communicated solutions to customers. Remember, it's all about making the customer feel understood and supported.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified root causes and implemented solutions. Think of a few challenging situations you've faced and how you navigated them. This will highlight your analytical skills and ability to remain calm under pressure.
✨Stay Updated and Engaged
Research any recent updates or changes to Sage 200 and related ISV products. Being knowledgeable about the latest features or common issues will impress your interviewers. It shows that you're proactive and genuinely interested in providing exceptional service to customers.