K3 Advisory Group is seeking a Group IT Service Desk Manager to own the service desk end-to-end across most units, reporting to the Head of Group IT. This role is hybrid, aligned to the Manchester office, with 3 days onsite and 2 days from home.
You will line-manage Principal Support Analysts and Support Analysts, drive SOP adoption, monitor SLA performance using Halo ITSM, support recruitment, and provide performance updates to the weekly Technology SLT.
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IT Service Desk Leader — Multi-Site & SOPs in Manchester employer: K3 Advisory Group
K3 Law is an exceptional employer for Corporate Associates, offering a dynamic work environment in Manchester that fosters both professional growth and work-life balance. With a focus on mid-market M&A transactions, employees benefit from competitive salaries, market-leading bonuses, and the opportunity to work flexibly, all while being part of a rapidly expanding boutique law firm backed by a leading advisory group. Join a team where your contributions are valued, and career progression is based purely on merit, making it an ideal place for ambitious legal professionals.
