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- Tasks: Welcome guests, resolve complaints, and promote services in a luxury retail environment.
- Company: Join Europe's most exciting outlet village known for its outstanding customer service.
- Benefits: Enjoy 25 days holiday, birthday leave, and flexible working hours.
- Why this job: Be part of a dynamic team delivering world-class service to international guests.
- Qualifications: Experience in luxury hospitality or tourism, excellent communication skills, and IT literacy required.
- Other info: Multilingual candidates are highly desirable; flexible hours including weekends may be needed.
The predicted salary is between 20000 - 30000 £ per year.
An exciting opportunity has arisen for a dedicated individual to work within Europe’s most exciting outlet village. You will be required to provide a flagship standard of service to customers, maintaining the outstanding reputation of the business.
Due to the high volume of clients from around the globe, applicants who are multi-lingual or have qualifications or experience in tourism would be most desirable, along with applicants who have strong cultural awareness and the ability to adapt their own personal interaction with different guests.
The key responsibilities will be:
- Welcoming guests at varying locations within the destination.
- Continuously promote and advocate all functions, add-on services and Brands through knowledgeable customer service.
- Take responsibility for resolving any customer complaints with empathy and professionalism, in line with company procedure.
- Communicating all procedures and policies where appropriate to ensure customers complete satisfaction at every opportunity.
- Anticipate the needs and requirements of guests while providing efficient solutions and information.
- Compilation of daily and weekly reports as required by Management.
- Ensure company CRM is completed correctly in line with company policy.
- Maintain knowledge of the current promotions/offers within the brands.
- Offer a wider service through offering to book restaurants, tours, experiences, and attractions.
Personal Attributes:
- Have proven experience working with the public within a luxury hospitality or tourism environment with solid understanding of the tourism, luxury retail or hospitality sector, and the necessity to provide a world-class customer service.
- Show ability to work under pressure in a fast-paced environment and use own initiative.
- Be flexible in working hours and available to work weekends and evenings as required.
- Ideally have experience of dealing with international guests or customers.
- Demonstrate excellent communication skills, both written and verbal.
- Be IT literate in all Microsoft packages.
- Language skills are desirable.
This position is offering from £25,000 per annum with working hours to be 5 days out of 7. Also providing fantastic benefits such as 25 days holiday plus bank holidays, additional days provided for occasions such as birthdays and moving house.
If you have the skills above and are looking for your next position please apply now!
Customer Service-Luxury Retail employer: K2 Recruitment
Contact Detail:
K2 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service-Luxury Retail
✨Tip Number 1
Familiarise yourself with the luxury retail sector and the specific brands represented at the outlet village. Understanding their values and customer service standards will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any multilingual skills or experience in tourism when networking or during interviews. This can set you apart from other candidates, especially in a role that involves interacting with international guests.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your empathy and professionalism.
✨Tip Number 4
Demonstrate your flexibility and ability to work under pressure by sharing examples from previous roles. Employers value candidates who can adapt to fast-paced environments and manage multiple tasks effectively.
We think you need these skills to ace Customer Service-Luxury Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail or hospitality. Emphasise any roles where you provided exceptional customer service, especially in multicultural environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to adapt to different cultural contexts. Mention any language skills and relevant experience in tourism to stand out.
Showcase Relevant Skills: In your application, clearly outline your communication skills, IT literacy, and ability to work under pressure. Provide examples of how you've successfully resolved customer complaints in the past.
Research the Company: Familiarise yourself with the outlet village and its brands. Understanding their values and current promotions will help you demonstrate your enthusiasm and knowledge during the application process.
How to prepare for a job interview at K2 Recruitment
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Highlight experiences where you resolved complaints with empathy and professionalism, as this is crucial for the role.
✨Demonstrate Cultural Awareness
Since the position involves interacting with international guests, be ready to share your experiences with diverse cultures. Discuss any language skills or travel experiences that showcase your ability to adapt your communication style.
✨Know the Brand and Promotions
Research the outlet village and its brands thoroughly. Be prepared to talk about current promotions and how you would promote them to customers, demonstrating your proactive approach to customer engagement.
✨Exhibit Flexibility and Initiative
The role requires working under pressure and being flexible with hours. Share examples of how you've successfully managed busy situations in the past and your willingness to adapt to changing demands.
