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- Tasks: Provide top-notch tech support and build strong customer relationships.
- Company: Join a friendly team in a busy, supportive environment.
- Benefits: Earn £32,000, enjoy 25 days holiday, plus your birthday off!
- Other info: Great training opportunities and a chance to grow your career!
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Previous phone-based customer service experience; tech-savvy with strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
A new opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in Bicester, the hours of work will consist of 09:00-17:00 Monday to Friday.
Duties of the role:
- Building relationships with customers.
- Advanced product and technical support.
- Handling technical escalated customer complaints and problem solving to gain resolution.
- Building knowledge regards the products and systems.
- Manage queries and advising customers as to best option of product to meet their needs.
- Updating the company CRM system Salesforce.
- Support with support requests stemming from social media, and the company website.
- Processing Orders.
- Using a computer-based telephone ERP system.
Personal Attributes:
- Have previous experience within a telephone-based customer service role.
- Tech support experience gained within a Mobile phone or App background would be advantageous.
- Computer literate and able to use Microsoft office packages, including Word, Excel and Outlook.
- Experience using a CRM system also would be advantageous.
- Strong communication skills both written and verbal.
- Work well within a team, supporting them when required.
- Demonstrate a technical mindset using initiative and problem solving.
- Be organised and able to work to deadlines.
Offering £32,000 per annum plus 25 days holiday plus bank holidays and your birthday off! There is also a company profit related bonus dependant on the company achieving annual targets. Product training will be given to the right candidate; this is a great company to work for and develop your skills.
Customer Care Technical Support Specialist employer: K2 Recruitment
Contact Detail:
K2 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technical Support Specialist
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and understand their customer care philosophy. This will help you build rapport with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling technical escalated complaints, think of examples from your past experiences where you successfully resolved issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or face-to-face, make sure you articulate your thoughts clearly. Remember, as a Customer Care Technical Support Specialist, you'll need to explain complex technical issues in a way that's easy for customers to understand.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get you on board. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Care Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or tech support roles you've had, especially if they relate to mobile phones or apps. We want to see how you can bring your unique experience to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your technical mindset can help us solve problems. Be sure to mention specific examples of how you've built relationships with customers in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your written communication skills. We love seeing candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our friendly team!
How to prepare for a job interview at K2 Recruitment
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Familiarise yourself with their technical support processes and any common issues customers face. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer complaints or provided technical support in the past. This will showcase your ability to build relationships and resolve issues effectively.
✨Get Comfortable with CRM Systems
If you have experience with Salesforce or similar CRM systems, be ready to discuss it. If not, take some time to learn the basics. Being able to talk about how you would manage customer queries and update records will give you an edge in the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical problems in previous roles. Highlight your initiative and how you approach troubleshooting. This will show that you have the technical mindset they're looking for and can handle escalated customer complaints.