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For Companies At a Glance
- Tasks: Support technical enquiries, conduct training, and assist with exhibitions.
- Company: Join a world leader in the industry based in Bicester.
- Benefits: Earn from £28,000, enjoy 25 days holiday, and receive full product training.
- Why this job: Combine your tech skills with hands-on work and make a real impact.
- Qualifications: Customer service experience and a willingness to learn are essential.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 28000 - 39200 £ per year.
Overview
From £28,000 per annum - Permanent Position. Commercial/Office Division. Based in Bicester, this company is a world leader in their industry and is a growing business looking for a dedicated professional to join their warehouse team in Technical Support. This role requires a mix of manual ability in assembling items as well as being a confident computer user. You will be working alongside the parts and build team, supporting with preparation for exhibitions, conducting field-based training, and handling technical enquiries. Hours of work will be 09:00-17:30 Monday to Friday.
Responsibilities
- Take responsibility for all technical enquiries, including those from telephone and email.
- Conduct onsite technical training for customers and occasionally internal staff, alongside some field-based technical training.
- Provide advice, information, or solutions for faults, replacing or upgrading parts, sourcing part numbers, and programming products.
- Organise collection and return of parts.
- Disassemble faulty products, using computer diagnostics to identify problems and fix them.
- Support the Sales Manager in all technical aspects of tender bids and contract maintenance.
- Assist with preparation for exhibitions and trade shows.
Requirements / Qualifications
- Be confident in customer service.
- Demonstrate technical and mechanical understanding.
- Display confident computer skills, being able to use all Microsoft Office packages.
- Be able to drive, as there will be times visiting customers on site.
- Show excellent people skills, being supportive at all times.
- This role will require lifting of parts (up to approx. 12 kg) and will offer full product training.
- You do not necessarily have to have previous technical support experience, but some customer service experience is essential, as is a keenness to learn.
Salary and Benefits
Offering a salary from £28,000 per annum with 25 days holiday plus bank holidays, this is a fantastic opportunity.
How to Apply
If you are looking for your next challenge and have experience and interest in technical support, please apply now!
Warehouse Technical Support in Bicester employer: K2 Recruitment
Contact Detail:
K2 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Technical Support in Bicester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their warehouse team.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on your computer skills and any relevant technical knowledge. Being able to demonstrate your understanding during the chat can really set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly, be punctual, and bring a positive attitude. Remember, they’re looking for someone who can fit into their team and vibe well with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Warehouse Technical Support in Bicester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical and mechanical understanding in your application. We want to see how you can bring your skills to the table, especially if you've got experience with customer service or using Microsoft Office.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through! We appreciate applicants who can demonstrate excellent people skills and a supportive attitude in their written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at K2 Recruitment
✨Know Your Tech
Brush up on your technical knowledge related to the products you'll be supporting. Familiarise yourself with common issues and solutions, as well as the tools you might use for diagnostics. This will show that you're proactive and ready to tackle technical enquiries right from the start.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you've provided excellent customer service. Be prepared to discuss how you handled difficult situations or resolved customer issues, as this will demonstrate your people skills.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on questions related to technical support and customer service. This will help you articulate your thoughts clearly and confidently during the actual interview, making you stand out as a candidate.
✨Show Enthusiasm for Learning
Even if you don't have extensive technical support experience, express your eagerness to learn and grow in the role. Highlight any relevant training or courses you've taken, and be ready to discuss how you plan to develop your skills further once you join the team.
