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- Tasks: Provide top-notch tech support and build strong customer relationships.
- Company: Join a friendly team in a busy, supportive environment.
- Benefits: Earn £32,000, enjoy 25 days holiday, plus your birthday off!
- Other info: Great training opportunities and a chance to grow your skills.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Experience in customer service and a tech-savvy mindset are key.
The predicted salary is between 32000 - 32000 £ per year.
A new opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients.
Based in Bicester, the hours of work will consist of 09:00-17:00 Monday to Friday.
Duties of the role:
- Building relationships with customers.
- Advanced product and technical support.
- Handling technical escalated customer complaints and problem solving to gain resolution.
- Building knowledge regards the products and systems.
- Manage queries and advising customers as to best option of product to meet their needs.
- Updating the company CRM system Salesforce.
- Support with support requests stemming from social media, and the company website.
- Processing Orders.
- Using a computer-based telephone ERP system.
Personal Attributes:
- Have previous experience within a telephone-based customer service role.
- Tech support experience gained within a Mobile phone or App background would be advantageous.
- Computer literate and able to use Microsoft office packages, including Word, Excel and Outlook. Experience using a CRM system also would be advantageous.
- Strong communication skills both written and verbal.
- Work well within a team, supporting them when required.
- Demonstrate a technical mindset using initiative and problem solving.
- Be organised and able to work to deadlines.
Offering £32,000 per annum plus 25 days holiday plus bank holidays and your birthday off! There is also a company profit related bonus dependant on the company achieving annual targets. Product training will be given to the right candidate; this is a great company to work for and develop your skills.
Customer Care Technical Support Specialist in Bicester employer: K2 Recruitment
Contact Detail:
K2 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technical Support Specialist in Bicester
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and understand their customer care philosophy. This will help you build rapport with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling technical escalated complaints, think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to think on your feet and provide excellent support.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is crucial for a Customer Care Technical Support Specialist role, as you'll need to build relationships with customers and work well within a team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing this opportunity!
We think you need these skills to ace Customer Care Technical Support Specialist in Bicester
Some tips for your application 🫡
Show Your Customer Care Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've built relationships with customers and handled their queries effectively.
Technical Know-How is Key: Since this role involves providing technical support, don’t forget to mention any tech-related experience you have. Whether it’s troubleshooting or using CRM systems like Salesforce, we want to know how you can bring your skills to the table.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at K2 Recruitment
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Familiarise yourself with their technical support processes and any common issues customers face. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer complaints or provided technical support in the past. This will showcase your ability to build relationships and resolve issues effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or escalated complaints. Think through some scenarios beforehand and outline your problem-solving approach. This will highlight your technical mindset and initiative during the interview.
✨Demonstrate Team Spirit
The role requires working well within a team, so be prepared to discuss how you've supported colleagues in previous roles. Share examples of teamwork and collaboration, as this will show that you can contribute positively to the company culture.