Customer Care Order Processor (FTC)

Customer Care Order Processor (FTC) in Bicester

Bicester Full-Time No home office possible

An exciting opportunity has arisen to join a Bicester-based company as a Customer Care Order Processor. If you enjoy being part of a large team working towards a common goal this could be the role for you.

This fixed term contract role is a wonderful opportunity to work for a professional and innovative global company who are a leader in their field of expertise.

Responsibilities

Input customer orders into the ordering system, ensuring all information is up to date
Receiving and sorting inbound customer orders ready for processing
Preparing and shipping outbound mail
Manage and respond to queries
Monitor orders and liaise with logistical personnel to ensure delivery times
Process orders in compliance with Corporate Work Instructions
Validate customer orders and communicate directly with customers when required
Scan file customer paperwork
Cut & Scan impressions for custom device orders
Create and manage order queries in CRM Salesforce
Capture customer interactions in CRM Salesforce, including customer complaints in compliance with regulatory requirements
Process orders to meet department quality and productivity targets
Develop good rapport with customers

Qualifications

Previous data entry experience ideally from a similar role
Excellent attention to detail and fabulous concentration
Ability to prioritise and juggle workloads, with a drive to meet and surpass goals
Logical approach to work, with excellent communication skills and confidence to liaise with colleagues globally
Comfortable sitting at a computer and entering data repeatedly

Benefits

Hours of work: Monday to Friday 9am – 5pm
Salary: £14.10 per hour
6‑month temporary contract with potential to become permanent for the right candidate