At a Glance
- Tasks: Be the go-to person for customers, handling queries and supporting sales and marketing.
- Company: A growing company near Oxford with a vibrant office culture.
- Benefits: Enjoy 25 days holiday, free parking, and a competitive salary of £38,000 to £45,000.
- Other info: Join a supportive team and enjoy opportunities for personal and professional growth.
- Why this job: Perfect for those who love variety and want to make a real impact in a dynamic role.
- Qualifications: Experience in customer service or business support, with strong organisational skills.
The predicted salary is between 45000 - 45000 £ per year.
Our client is a growing company based, near Oxford looking for a Customer and Business Support Manager.
This is an office-based role that combines customer service, sales support, marketing coordination, and office administration, making it ideal for someone who enjoys variety and taking ownership.
Working hours of 09:00-17:00 Monday to Friday and offers a salary of £38,000 to £45,000 per annum.
Key
Responsibilities: Act as the first point of contact for customers by phone and email.
Prepare quotations, renewals, and service agreements.
Support sales activities and identify new opportunities.
Process orders and maintain CRM records.
Resolve customer queries and complaints professionally.
Create and coordinate marketing content and communications.
Liaise with external marketing and social media providers.
Support trade shows, events, and customer engagement activities.
Conduct basic market research and monitor campaign performance.
Maintain efficient office systems and processes.
Coordinate meetings, training, and internal activities.
Manage office supplies and facilities.
Skills & Experience: Experience in customer service, business support, or office administration.
Strong organisational and communication skills.
Excellent attention to detail.
Ability to manage multiple priorities.
Proficient in Microsoft Office and CRM systems.
Positive, proactive, and team-focused approach.
Marketing or content creation experience.
Additional language skills.
Access to your own transport/UK Drivers Licence is required due to the location.
Offering benefits to include, 25 days holiday rising to 28 with service and free onsite parking!
If you are looking for your next role and have the skills require, please apply now!
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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Customer and Business Support Manager in London employer: K2 Recruitment Limited
As a leading global manufacturer with a modern factory in Bicester, our client offers an excellent work environment for Production Operatives. Employees benefit from competitive pay rates of up to £15.25 per hour, flexible shift patterns, and a supportive culture that encourages learning and growth within the food manufacturing sector. This role not only provides meaningful work but also the opportunity to be part of a dynamic team dedicated to meeting customer demands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Business Support Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at K2 Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like K2 Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Business Support Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to K2 Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at K2 Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at K2 Recruitment Limited!
How to prepare for a job interview at K2 Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
