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- Tasks: Support customer experience by managing operations and building relationships with clients and consultants.
- Company: Join K2 Partnering Solutions, a global leader in enterprise applications and AI.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact in customer experience while working in a dynamic, fast-paced team.
- Qualifications: 2 years of CX experience, excellent communication, and problem-solving skills.
- Other info: Fluency in English and German is required; additional languages are a bonus.
The predicted salary is between 28800 - 43200 £ per year.
K2 Partnering Solutions is a global provider of unique end-to-end consultative solutions in the enterprise applications, AI, and cloud space.
This is a position that requires at least 2 years of work experience in the field of CX. The role of “Engagement Operations Coordinator” has close relationships to Shared Services departments including Accounting and Credit Control and also Sales. Allocated responsibility to a region. Requirements include, but are not limited to:
Responsibilities
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Correct setup of the Operations related section of the Salesforce deal sheet tube map. This relates to new and renewal deals. Direct client and consultant relationships to verify information and build relationships.
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Deal Sheet data entry
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Contract (SOA/STC/SOW) creation and sending in collaboration with Compliance
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Monitoring SOW status (pending vs received) / PO receipt
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Support the sales team with their commissions through the above deal sheet cleanup.
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Ownership for Consultant / Client Onboarding for new/renewal deals including sending or checking SOAs/SOWs as required.
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Timesheet and Expense collection and processing including Professional Services agreements, permanent placements or payroll solutions
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Consultant invoice processing
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Customer Invoice creation and processing (Including Perm)
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Direct contact with business associates for timesheet related, other queries, renewals and offboarding
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Issue investigation and close collaboration with departments like IT, K2 Konnect Product Support, Credit Control, Accounting or Sales
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Processing of credit notes
Qualifications
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Excellent communication skills: Ability to communicate effectively and professionally with various stakeholders internally and externally
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Customer service orientation: Ability to perform in a service oriented role
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Organisational skills to ensure the right level of prioritisation whilst multitasking a variety of tasks
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Problem solving skills: Ability to understand and solve problems that may arise as part of the day to day operations
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Attention to detail: Strong attention to detail is essential to avoid errors and ensure accuracy
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Adaptability: Being able to adapt in an ever changing, fast paced environment
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Desire to constantly improve efficiencies and processes in the workflow
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Teamwork: Collaborate effectively in a team environment.
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Fluency in English and German, any additional European language may be a bonus
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management\’s right to assign or reassign duties and responsibilities at any time.
K2 Partnering Solutions is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
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Customer Experience Associate employer: K2 Partnering Solutions Ltd
Contact Detail:
K2 Partnering Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Experience Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching K2 Partnering Solutions and understanding their approach to customer experience. Tailor your answers to show how your skills align with their needs, especially in areas like Salesforce operations and client relationships.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your problem-solving skills and adaptability, as these are key traits for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and internal teams, it’s crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect this.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, mention specific examples where you’ve successfully managed various responsibilities or projects at once.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at K2 Partnering Solutions Ltd
✨Know Your CX Stuff
Make sure you brush up on your customer experience knowledge. Understand the key principles and trends in CX, especially how they relate to enterprise applications and cloud solutions. Being able to discuss these topics confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Master Salesforce Basics
Since the role involves working with Salesforce deal sheets, it’s crucial to have a basic understanding of how Salesforce operates. Familiarise yourself with data entry processes and how to manage client information effectively. This will help you answer any technical questions and demonstrate your readiness for the job.
✨Show Off Your Communication Skills
As a Customer Experience Associate, you'll need to communicate with various stakeholders. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. Practising clear and professional communication will help you stand out during the interview.
✨Be Ready to Problem Solve
Expect to be asked about how you handle challenges. Think of specific instances where you've identified problems and implemented solutions, particularly in a fast-paced environment. Highlighting your problem-solving skills will show that you can adapt and thrive under pressure.
