Relocation Manager in Guildford

Location – Guildford

Job type – Full-Time

Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type – Permanent

Hybrid working – Two days office, three days remote (upon successful completion of probation); Full-time in the office for the first 3 months

Closing Date: 05 March 2026

About K2

K2 Corporate Mobility is an independent global mobility expert, providing comprehensive services to corporate clients relocating their employees. We manage and broker services through our global partner network and strive to be a true business partner – an extension of our clients' HR function. We provide one accountable point of contact for HR teams and assignees throughout international relocations. Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specializes in delivering an extraordinarily high standard of service on every assignment.

The Role

The Relocation Manager in our UK Destination Services Team is solely responsible for managing the destination services of our client's assignees into and out of the UK. The role holder operates as a strategic business partner for our clients, providing them with an extraordinary level of support. They also act as a champion for team engagement and effectiveness aligned with K2's values.

Main Duties and Responsibilities

• Dedicated UK Relocation Manager to support and manage all authorised services, working closely with our counterparts in the wider team managing any other services including household goods.
• UK destination services will include but are not limited to:

• Sourcing and booking temporary accommodation
• School search services
• Area orientation
• Home finding assistance
• Tenancy negotiation
• Settling in
• Departures services
• Renewals
• Airport transfer and flight bookings

Day to day responsibilities

• Taking accountability for each assignee's move
• Prioritising, managing and organising your caseload
• Conducting a full briefing call on requirements, establishing a relationship and managing the expectations in relation to location and the budget available whilst adhering to client policies
• Adopt a financial and commercially aware mindset
• Accurate Invoicing and reporting responsibilities
• Managing assignees expectation regarding areas, budget and the process of finding a property in the UK
• Joining internal and/or client calls as required
• Understanding, interpreting and following client policies and procedures
• Adhering to client policies ensuring that both clients' and assignees' expectations are met
• Ability to speak with clients regarding our core products. Having strong technical knowledge of all products, services, methodology and technologies
• Accurately updating K2's operating system in a timely manner and as per company procedures whilst being mindful of data integrity
• Building up close working relationships with internal and external stakeholders including but not limited to your colleagues, clients, home search consultants, estate agents and education specialists
• Understand and meet client KPI's and SLA's in line with contracts
• Answering external calls and taking messages
• Completing any other tasks required by the business as and when needed

Area Orientation:

• Provide guidance to the assignee on suitable areas for them/their family
• Advise on area specifics, such as property prices, local facilities etc.
• Arrange for an accompanied tour of the area/s the assignee is considering, helping them narrow down their choices with a local consultant

Home & School Search Services:

• Co-ordinating home & school search days, liaising with local consultants to oversee the days
• Placing offers on behalf of assignees, negotiating tenancy terms and progressing paperwork
• Working with the education specialist to ensure school places are secured
• Arranging payment of any rent and deposits, when necessary, in line with the client's policies and/or the assignees criteria

Settling In:

• Ascertain the assignees needs in order to provide personalised settling in. Services include, but are not limited to:

• Accompanied time out to visit facilities
• Visits to the property to carry out a thorough property walk through
• Advise on local amenities such as doctors, dentist
• Information on obtaining a UK driving licence, bank account etc.

Departures:

• Serving notice on behalf of the assignee as per the agreement, advising on correct notice periods or negotiating early termination and minimising fees
• Arranging the end of tenancy cleaning and organising an inventory check-out where necessary
• Advising the assignee of their responsibilities and guiding them through closing their utilities and council tax
• Negotiating deposit disputes until a mutual agreement can be reached between client/assignee and managing agent/landlord in a timely manner. Referring any disputes to relevant Tenancy Deposit Scheme when necessary
• Ensuring deposit is returned safely

Experience: Skills / Abilities & Knowledge

• Minimum 3 years of lettings or industry relevant experience
• Proficient Microsoft Office skills (Excel, Power Point, Word and Outlook)
• Excellent presentation skills
• Global & regional travel when required
• Additional language skills would be advantageous
• Industry relevant accreditations are desirable
• Experience with dealing with high profile individuals within a corporate environment would be beneficial

Additional Skills

• Knowledge and understanding of UK letting processes
• Strong negotiation skills when dealing with estate agents and landlords
• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy with data management
• Consultative and pro-active approach
• Effective time management and organisational skills
• Flexibility to adapt to different working styles in an agile environment
• Ability to:

• Set and manage realistic expectations with all stakeholders
• Pro-actively work with external partners
• Communicate processes effectively
• Balance common sense and initiative
• Demonstrate resilience in a fast-paced environment
• Display confidence and professionalism in all client interactions
• Think quickly and creatively
• Identify the need to resolve issues and escalate when necessary
• Follow processes and procedures
• Adhere to instructions and use company documentation
• Multitask and manage a varied workload
• Prioritise, with ever changing and conflicting deadlines
• Work both independently and as part of a team
• Challenge confidently, in a professional manner
• Upskill and acquire job role knowledge alongside company training

Accountability

As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Policies. Full training and support will be provided.

Other Information

• Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.
• Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work.
• Please contact the recruitment lead HR team if you need reasonable adjustments to participate in the recruitment process.
• All candidates require proof that they have the right to work in the relevant office's location. Satisfactory pre-employment checks and references will be required.

We look forward to hearing from you.

Location Guildford, Surrey (Hybrid)

Department Operations

Employment Type Employee