Head of Commercial & Partner Relations, Supply Chain - EMEA & APAC in Guildford

Head of Commercial & Partner Relations, Supply Chain - EMEA & APAC

Location – Guildford

Job type – Full-Time

Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type – Permanent

Hybrid working – Two days office, three days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: 11 September 2026

K2 Group is an independentand internationalprovider of mobility services.The Group includes six K2 brands, eachwithits own service speciality:

• K2 Relocate – relocation services
• K2 Bespoke – VIP relocation services
• K2 X Border – immigration services
• K2Indx – advisoryand assignment management services
• K2AlphaTech – inhouse technology team
• TwelveDegrees - inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024.

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great PlaceToWork® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (f flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

Reporting toGlobal Head of Supply Chain

The Role

Reporting directly to the Global Head of Supply Chain, the Head of Commercial & Partner Relations, Supply Chain – EMEA & APAC is responsible for implementing the strategic oversight, development, and optimisation of K2's partner network and commercial performance within respective region.

This role’s responsibility is to implement and manage the partner lifecycle management, supply chain strategy, procurement, pricing, commercial performance, and service delivery optimisation for the region. The postholder will ensure K2 has fully compliant partners, delivering the right services, at the right quality and cost, while supporting sustainable business growth, margin optimisation, operational excellence, and customer satisfaction.

Working closely with Client Services, Account Management, Business Development, Finance, Country Heads, Pricing Analysts, Insurance team and other key stakeholders, the role will drive data-led decision-making, service innovation, partner performance, pricing strategy, and continuous improvement across the region.

AsHead of Commercial & Partner Relations, Supply Chain – EMEA & APAC, you will also play a key role in developing and implementing the objectives of the K2 5-Year Business Plan.

Main duties and responsibilities

Commercial Strategy & Pricing

• Implement and review K2's pricing strategies for the region to optimise margins while ensuring alignment with business objectives and market conditions.
• Analyse historical pricing trends, customer and service segmentation, buying behaviours, and commercial performance to inform strategic decision-making in conjunction with the Global Head of Supply Chain and Pricing Analyst Head.
• Conduct regional market analysis, monitor competitor strategies, and identify opportunities for commercial growth and pricing optimisation.
• Implement pricing governance, guidelines, tools and training to support consistency and compliance across the organisation.
• Identify opportunities to improve profitability, efficiency and commercial performance through innovative solutions and process improvements.

Partner & Supply Chain Management

• Develop and implement supply chain, partner management, procurement and partner governance strategies aligned with organisational objectives.
• Oversee the complete partner lifecycle including identification, selection, onboarding, performance management, development and offboarding for the region.
• Ensure K2 has the right partners in place to deliver exceptional service quality at commercially sustainable rates.
• Negotiate partner contracts and commercial agreements to achieve optimal value, quality and service outcomes.
• Manage partner relationships to ensure adherence to K2 quality, compliance, sustainability, cost and service standards.
• Implement key partner and supply chain performance metrics, reviewing effectiveness and driving continual improvement.
• Monitor industry trends, market developments, technological innovations and best practices to strengthen K2's regional partner network.

Business Performance & Continuous Improvement

• Analyse regional operational, commercial and supply chain data to identify trends, risks and opportunities.
• Prepare reports, presentations and recommendations for senior leadership and key stakeholders.
• Implement technological solutions that enhance efficiency, improve data accuracy and streamline transactional processes.
• Drive continuous improvement initiatives across all functions within region.
• Ensure regulatory, contractual and organisational compliance requirements are consistently met.

Stakeholder Management

• Build and maintain strong relationships with partners, customers, clients and internal stakeholders.
• Collaborate cross-functionally to ensure consistent service delivery, commercial alignment and customer satisfaction.
• Act as the senior escalation point for partner, customer, clients and operational concerns, resolving issues professionally and effectively.
• Represent K2 externally and internally, presenting with confidence and credibility to various audiences.

Leadership & People Management

• Effectively lead, manage and develop the Commercial and Partner Relationship teams within region.
• Create a high-performance culture focused on accountability, collaboration and continuous improvement.
• Conduct performance reviews, regular one-to-one meetings and talent development discussions.
• Provide coaching, mentoring, feedback and professional development opportunities to team members.
• Manage recruitment, onboarding and succession planning activities.
• Delegate responsibilities appropriately and monitor progress to ensure objectives are delivered effectively and on time.

Financial Management

• Monitor and manage departmental budgets and associated P&L performance.
• Review financial and operational metrics regularly and take appropriate corrective action where necessary.
• Ensure commercial decisions contribute positively to profitability and sustainable growth.

General Responsibilities

• Promote K2's values, culture and commitment to exceptional customer service.
• Support delivery of the K2 business strategic objectives.
• Undertake any additional duties reasonably required to meet the needs of the business.

Experience: Skills / Abilities & Knowledge

Essential

• Proven experience leading commercial, procurement, supply chain, partner management and/or vendor management functions.
• Demonstrated success in managing and developing high-performing teams.
• Strong commercial acumen with an understanding of pricing strategy, profitability, customer behaviour and market dynamics.
• Experience in negotiating contracts and managing strategic partner relationships.
• Strong analytical skills with the ability to convert complex data into actionable business insights.
• Excellent stakeholder management and influencing skills.
• Strong presentation and communication skills with the ability to engage audiences at all levels.
• Proven ability to lead organisational change and continuous improvement initiatives.
• Strong problem-solving and decision-making capabilities.
• Ability to work effectively in a fast-paced, growth-oriented environment.
• Excellent organisational skills and ability to manage multiple priorities simultaneously.
• Strong networking and relationship-building capabilities.
• Knowledge of industry regulations, compliance requirements and best practices.

Desirable

• Experience within global mobility, relocation, professional services or a similar service-led industry.
• Knowledge of pricing software, analytics platforms and advanced Excel modelling.
• Professional certifications such as CSCP, CPSM, CIPS or equivalent.
• Experience in implementing technology and automation solutions.
• Possession of a growth mindset and a commitment to continuous learning.

Training and Education

• Bachelor's degree in Business Administration, Finance, Economics, Supply Chain Management or a related discipline (or equivalent experience) is desireable
• Proven track record in commercial management, pricing, procurement, revenue management, partner management or related leadership roles.

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

We are unable to offer visa sponsorship for this role. All candidates require proof that they have the right to work in the UK. Satisfactory references will be required and undertake a pre-employment health check.

Please contact the HR team at hr@k2group.com if you need reasonable adjustments to participate in the recruitment process.

We look forward to hearing from you.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work®is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.