At a Glance
- Tasks: Manage customer accounts, ensuring timely payments and excellent service.
- Company: Join K2 Group, a global leader in mobility services with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great Place To Work® certified, with a focus on employee wellbeing and development.
- Why this job: Be part of a passionate team making a real impact in the mobility sector.
- Qualifications: Experience in accounts receivable and strong customer service skills are preferred.
The predicted salary is between 40500 - 49500 £ per year.
Location: Guildford
Job type: Full-Time
Hours of work: Monday to Friday 8.30am – 5.30pm (40 hours per week)
Contract type: Permanent
Hybrid working: Two days office, three days remote (upon successful completion of probation); Full-time in the office for the first 3 months
Closing Date: 18 September 2026
K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:
- K2 Relocate – relocation services
- K2 Bespoke – VIP relocation services
- K2 X Border – immigration services
- K2Indx – advisory and assignment management services
- K2AlphaTech – inhouse technology team
- TwelveDegrees - inhouse stakeholder communication agency
Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions.
Reporting to: Group Credit Control Team Lead
The Role: The Group Credit Controller will be responsible for following up with customers on outstanding balances and account queries, working with the Account Managers, the K2 Billing Team, Client Services, K2 Finance, as well as some ad hoc projects.
Main Duties and Responsibilities:
- Ensuring clients pay on time while also delivering first class customer service and building excellent relations with all clients, therefore maximising cash collection and reducing aged debt
- Ownership of predefined ledger split
- Updating the AR ledger with payments received and issuing updated account statements
- Regular review of AR ledgers
- Ensure all receipts have been posted and allocated
- Ongoing investigation into why old invoices are not paid / credit notes not cleared
- Reconciliation of accounts and consolidated invoices
- Inbox management – actioning and filing all inbound emails
- Accurate note keeping of communications regarding debtor invoices
- Assist with month end closing for the AR ledger
- Corresponding and responding to enquiries received from external and internal stakeholders within specified time frames
- Completing relevant vendor set-up forms
- Regular cleansing of customer contact information to allow effective automation
- Work with Billing Team to ensure AR ledger accurately reflects current position – queries resolved in timely manner
- Ensuring withholding tax certificates are received on time
- Providing supporting documentation to auditors and the wider K2 Finance Team
Experience: Skills / Abilities & Knowledge
- Organising and prioritising daily/weekly tasks
- Attention to detail and accuracy
- Ability to meet deadlines
- Adaptable to change and works well under pressure
- Excellent Excel and MS Office skills
- Knowledge of accounting software (Sage X3 & Quadient YayPay desirable)
- Knowledge of working with various currencies
- Ability to build and develop robust working relations with key clients and with all K2 colleagues
- Possess team player qualities
- Customer service skills
- ‘Can do’ attitude and ability to learn quickly
- Demonstrate company acumen
Accountability: for GDPR & ISO
As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Policies. Full compliance and understanding whilst demonstrating full principles of all accredited ISO regulations.
Training and Education
- Knowledge of accounts receivable is desirable
- Knowledge of general accounting procedures
Other Information
- K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.
- K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.
- All candidates require proof that they have the right to work in the UK. Satisfactory references will be required and undertake a pre-employment health check.
At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.
Group Credit Controller in Guildford employer: K2 Corporate Mobility
K2 Corporate Mobility is an exceptional employer that prioritises its people, offering a supportive and collaborative work culture in Guildford, Surrey. With benefits like enhanced maternity and paternity pay, remote working options, and a commitment to employee growth through training and mentorship, K2 fosters an environment where individuals can thrive and contribute meaningfully. As a certified Great Place To Work®, K2 not only values innovation and precision but also ensures that every team member feels valued and part of the K2 family.
