Bespoke Relocation Manager (Secondment) in Guildford

Location – Guildford

Job type – Full-Time

Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type – Secondment for 3 - 4 Months

Hybrid working – Two days office, three days remote

Closing Date: 21 May 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:

• K2 Relocate – relocation services
• K2 Bespoke – VIP relocation services
• K2 X Border – immigration services
• K2 Indx – advisory and assignment management services
• K2 AlphaTech – inhouse technology team
• Twelve Degrees – inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

The Bespoke Relocation Manager is primarily responsible for managing the relocation services of our client’s most senior employees globally. The role-holder operates as a strategic business partner of our clients, providing them with an extraordinary level of support. It is imperative that the Bespoke Relocation Manager is able to think strategically, communicate effectively and find solutions to any issues that might arise.

Main Duties and Responsibilities:

• You will be single point of coordination for employees and their family throughout their relocation process, working with our specialist partner network across various services including:
• Household Goods
• Sourcing and booking temporary accommodation
• School search
• Area Home finding
• Tenancy negotiation and Settling in
• Language and intercultural support
• Departures services
• Expense Management
• Pet Services
• Client specific services
• Building up close working relationships with Client Human Resources teams
• Understanding, demonstrating and adhering to client policies and procedures
• Proven management and support of our partners including home-search/education consultants, inventory clerks, estate agents as well as household goods partners and DSP’s to deliver the very best collective service
• Proven timely and accurately record updates into the company operating system (Ascent) as per company procedures.
• Run reports from Ascent as required
• Resolving any issues and escalations
• Demonstrating ability to project manage multiple employee moves across different clients and industries
• Cost and revenue control to maximise profitability for each client per relocation or service
• Attending client reviews and presenting as required
• Apply a concierge style to our services which can mean supporting unusual or challenging requests e.g. moving artwork, horses, boats…..sourcing domestic staff or hiring private jets

Experience: Skills /Abilities & Knowledge:

• Minimum of 5 years of Senior Relocation Services or Operations Lead experience is required
• In-house or on-site (client-side) experience
• Knowledge of the end-to-end Relocation process to include third party involvement
• General knowledge of household goods moving – import, export and third country moves (would be an advantage)
• Good understanding of customs documentation worldwide (would be an advantage)
• Knowledge of the UK property market for both renting and buying
• Knowledge of UK property law and tenant’s obligations
• Commercial awareness to maximise the profitability aspect of each relocation
• Ability to establish, build and maintain relationships both internally and externally
• Ability to display confidence and professionalism in all client interactions
• Possess a consultative and pro-active approach
• Possess excellent written and verbal communication skills
• Possess good presentation skills
• Demonstrate a strong attention to detail and accuracy with data management
• The ability to multi-task and work well under pressure
• Ability to speak an additional language would be advantageous
• The ability to be flexible in a changing working environment and work both as part of a team and/or independently.
• Have the ability to think quickly and creatively and use your own initiative to solve problems
• Demonstrate effective time management and organisational skills, with the ability to be flexible in an ever-changing working environment.
• Willingness to learn new skills and to undertake continuous, professional development
• Have a passion for delivering outstanding client service
• Advanced skills in Microsoft Office (Excel, Power Point, Word and Outlook) would be an advantage
• Open to global travel when required

Rewards & benefits:

• Highly competitive salary.
• Electric car scheme after probation
• Company Kinetic Benefit scheme after 12 months of service
• Mentorship programme
• Part of a Great Place To Work accredited company
• Amazing office environment
• Cutting edge technology provided

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

All candidates require proof that they have the right to work in the UK. Satisfactory references will be required and undertake a pre-employment health check.