At a Glance
- Tasks: Manage patient appointments, handle calls, and maintain medical records in a busy healthcare environment.
- Company: Join a supportive healthcare team dedicated to patient care and community service.
- Benefits: Flexible hours, competitive pay, and valuable experience in the medical field.
- Other info: Opportunity for growth and learning in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining essential administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 9.9 - 12.1 £ per hour.
Duties and responsibilities
- Opening up/locking up of Site premises (where applicable) and maintaining security in accordance with Site Protocols.
- Maintaining and monitoring the appointments system.
- Managing the e-consult triage system.
- Document scanning.
- Processing referrals and letters.
- Calling patients and booking appointments.
- Processing telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional.
- Updating patient records, recording information in accordance project guidelines.
- Taking messages and passing on information.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Dealing with clinical waste.
- Participate in team meetings and contribute to process improvement initiatives.
- Monitor the effectiveness of the appointment system and report any problems or variations to the lead/Practice Manager.
- Work closely with other staff members to ensure smooth operations.
- Participate in various pilot initiatives as requested.
- Provide exceptional service to patients and external contacts, addressing their needs and concerns promptly.
- Maintain a calm and helpful demeanour, especially in high pressure situation.
Any other ad-hoc duties that may be allocated.
Management of Medical records
- Registering patients on EMIS community.
- Schedule reschedule and cancel patient appointments ensuring efficient use of time and resources.
- Answer and direct incoming telephone calls from patients, GP practices, and outside agencies in a professional and courteous manner.
- Respond to enquiries, take messages, and ensure timely communication of information to the appropriate personnel.
- Maintain accurate and up-to-date patient records, including personal details, appointment history and medical information as required.
- Create and send Discharge Summaries and other investigation forms/referral electronically to GP Practices.
- Contribute in conducting audits.
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Part-time Medical Receptionist/Administrator in London employer: K & W Healthcare
K & W Healthcare is an exceptional employer located in the vibrant Greater London area, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering outstanding patient care, employees benefit from comprehensive training opportunities and a collaborative environment that encourages innovation and process improvement. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in healthcare.
We think you need these skills to ace Part-time Medical Receptionist/Administrator in London
Communication Skills
Organizational Skills
Problem-Solving Skills
Flexibility
Teamwork
Compassion
Time Management
