At a Glance
- Tasks: Provide exceptional reception and admin support in a busy GP practice.
- Company: Join a dedicated healthcare team focused on patient care.
- Benefits: Competitive pay, full-time hours, and immediate start available.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in GP reception/admin and EMIS is essential.
The predicted salary is between 14 - 14 £ per hour.
Job Description
Experience in GP practice Reception/Admin (Essential).
Hours: Full-time, 37.5 hours per week to be worked in accordance to practice operating hours 7.5 hours a day + 30 mins lunch unpaid
Immediate Start (Preferred)
Work authorisation
- Right to work in the United Kingdom is required.
- DBS Checked
- Work Location: On-site
- Job Overview
We are seeking an experienced, professional and patient-focused GP Receptionist / Administrator to join our team.
The successful candidate will have previous experience in a GP practice, medical reception or healthcare administration environment, with excellent communication, organisational and telephone-handling skills.
Experience using EMIS is essential.
The post holder will provide an efficient, courteous and professional reception and administrative service to patients, visitors, clinical staff, GP practices, secondary care services and other healthcare organisations.
The role requires someone who can remain calm and professional in a busy environment, work effectively both independently and as part of a team, maintain strict confidentiality, and provide a high standard of service to patients at all times.
Duties and Responsibilities
- Opening up/locking up of Site premises (where applicable) and maintaining security in accordance with Site Protocols.
- Maintaining and monitoring the appointments system.
- Calling patients and booking appointments.
- Processing telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional.
- Updating patient records, recording information in accordance project guidelines.
- Taking messages and passing on information.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clearing and re-stock consulting rooms as required on Hub sites.
- Dealing with clinical waste.
- Keeping the work area, noticeboards free from obstructions and clutter.
- Participate in team meetings and contribute to process improvement initiatives.
- Monitor the effectiveness of the appointment system and report any problems or variations to the lead/Project Manager.
- Work closely with other staff members to ensure smooth operations.
- Participate in various pilot initiatives as requested.
- Provide exceptional service to patients and external contacts, addressing their needs and concerns promptly.
- Maintain a calm and helpful demeanour, especially in high pressure situation.
- Any other administrative ad-hoc duties that may be allocated.
- Management of Medical Records
- Registering patients on Emis community.
- Schedule reschedule and cancel patient appointments ensuring efficient use of time and resources.
- Answer and direct incoming telephone calls from patients, GP practices, and outside agencies in a professional and courteous manner.
- Respond to enquiries, take messages, and ensure timely communication of information to the appropriate personnel.
- Maintain accurate and up-to-date patient records, including personal details, appointment history and medical information as required.
- Create and send Discharge Summaries and other investigation forms/referral electronically to GP Practices.
- Contribute in conducting audits.
- Confidentiality
- Safeguard patient information, whether in verbal discussions, electronic records, or any other form of communication.
All information relating to patients & their carer is to be regarded as strictly confidential.
- Comply with data protection regulations at all times.
- Information relating to colleagues, other healthcare workers or the business of the organisation may only be divulged to an authorised person's in accordance with the organizational policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Specific Requirement for Previous Experience
Essential
- Experience in a Medical Receptionist Role
- Administrative Experience
- Telephone Handling
- EMIS Experience
- Ability to Work Independently
Desirable
- Experience in a General Practice
- Experience in a Customer Service Role Outside Healthcare
- Patient Interaction
- Medical Records Management
- Multilingual Skills
- First Aid or Basic Life Support Training
- Handling Clinical Waste
- #J-18808-Ljbffr
GP Receptionist/Administrator in London employer: K & W Healthcare
K & W Healthcare is an exceptional employer located in the vibrant Greater London area, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering outstanding patient care, employees benefit from comprehensive training opportunities and a collaborative environment that encourages innovation and process improvement. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist/Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like K & W Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at K & W Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like K & W Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace GP Receptionist/Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at K & W Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at K & W Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to K & W Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at K & W Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at K & W Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research K & W Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
