At a Glance
- Tasks: Manage daily hire operations, handle customer enquiries, and coordinate equipment delivery.
- Company: K Plant Hire LTD, a leading plant and tool hire service in London.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Other info: Dynamic work environment with a focus on teamwork and problem-solving.
- Why this job: Join a customer-focused team and make a difference in the hire process.
- Qualifications: Experience in customer service or operations; strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
K Plant Hire LTD provides plant and tool hire services to commercial and domestic clients across London and the South East.
The company supplies a wide range of quality equipment, from small hand tools to large excavators, supporting residential and commercial projects of varying sizes.
With a focus on reliable service and timely delivery, K Plant Hire LTD helps customers access the machinery they need to complete their work efficiently.
The hire team is known for being approachable and customer-focused, supporting clients throughout the hire process.
Role Description
The Hire Controller is responsible for managing the daily hire operations, including handling customer enquiries, processing bookings, and coordinating the delivery and collection of plant and tools.
This full-time, on-site role based in Wokingham involves maintaining accurate hire records, monitoring equipment availability, and ensuring efficient scheduling to meet client timelines.
The Hire Controller will liaise with workshop and transport teams, provide quotes, prepare hire documentation, and resolve any issues related to equipment or service.
The role also includes maintaining strong relationships with customers, promoting suitable hire solutions, and supporting a safe and organized hire desk environment.
Qualifications
- Experience in hire desk, customer service, or operations in plant, tool, or construction equipment environments.
- Strong communication skills, both written and verbal, with the ability to interact professionally with a wide range of clients and colleagues.
- Good organizational and time-management abilities, including managing multiple bookings, schedules, and priorities accurately.
- Competence in using computer systems for booking, inventory, and basic reporting; familiarity with hire or Syrinx software is beneficial.
- Knowledge of plant and tool equipment types and typical site requirements, or willingness to learn quickly.
- Attention to detail when preparing documentation, entering data, and checking hire agreements and delivery instructions.
- Problem-solving skills and a proactive approach to resolving customer queries and operational challenges.
- Previous experience in construction, plant hire, logistics or a related industry is advantageous but not essential.
- Reliable and punctual, with the ability to work on-site in Wokingham on a full-time basis.
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Hire Controller in Wokingham employer: K-Plant hire ltd
K Plant Hire LTD is an exceptional employer, offering a dynamic work environment in Wokingham where employees are valued for their contributions to the team. With a strong focus on customer service and operational excellence, the company fosters a supportive culture that encourages professional growth and development. Employees benefit from hands-on experience in the plant hire industry, with opportunities to enhance their skills and advance within the organisation, all while being part of a friendly and approachable team dedicated to delivering quality service.
