At a Glance
- Tasks: Provide top-notch IT support and coordinate service requests for a global team.
- Company: Join a leading global company with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to shape a growing global service desk.
- Why this job: Be part of exciting initiatives like Google Workspace adoption and AI enablement.
- Qualifications: Strong communication skills and practical IT support knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model.
Key Responsibilities
- Service Desk Operations
- Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices
- Own tickets end-to-end, from initial logging through to resolution or appropriate escalation
- Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system
Korean speaking Global IT Service Desk Coordinator employer: K-People Europe Limited
K-People Europe is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. Employees benefit from a strong support system, opportunities for professional growth, and involvement in exciting initiatives like Google Workspace adoption and AI enablement. With a focus on employee development and a culture that values communication and teamwork, this role as a Global IT Service Desk Coordinator promises a rewarding career path in a leading global company.
StudySmarter Expert Advice🤫
We think this is how you could land Korean speaking Global IT Service Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at global companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk operations and IT support. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your ownership skills! During interviews, share examples of how you’ve successfully managed service requests or escalations in the past. This will demonstrate your ability to handle responsibilities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who fit the bill for exciting roles like the Global IT Service Desk Coordinator.
We think you need these skills to ace Korean speaking Global IT Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support knowledge and any relevant communication or coordination experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've handled service requests or improved processes in the past, and don’t forget to mention your Korean language skills!
Showcase Your Communication Skills:Since this role involves clear communication with stakeholders, make sure your application is well-written and free of errors. We want to see that you can convey information effectively, just like you would in the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at K-People Europe Limited
✨Know Your IT Basics
Brush up on your IT support knowledge, especially around service desk operations. Be ready to discuss how you would handle common service requests and escalations, as this role requires practical IT skills.
✨Show Off Your Communication Skills
Since this position involves clear communication with stakeholders, practice articulating your thoughts. Prepare examples of how you've effectively communicated in past roles, especially in a service desk context.
✨Demonstrate Ownership and Coordination
Be prepared to share instances where you've taken ownership of a project or task. Highlight your coordination skills by discussing how you've managed multiple priorities or worked with different teams to achieve a goal.
✨Familiarise Yourself with Google Workspace and AI Tools
As the company is adopting Google Workspace and focusing on AI enablement, it’s beneficial to have a basic understanding of these tools. Mention any experience you have with them and express your enthusiasm for learning more.
