Customer Service & Sales Advisor in Exeter

About us

JK Floorheating is a Dutch business with over 30 years’ experience in and a leading UK supplier of underfloor heating systems, serving residential, commercial and trade customers across the country. With a reputation built on technical expertise, quality products and outstanding customer service, we support everything from single-room retrofits to large-scale new builds.

We are a growing, ambitious business with a close-knit team who are passionate about what we do. This is a great time to join us as we expand our sales function and invest in the people who will drive our next chapter.

The role

We are looking for an enthusiastic and customer-focused Sales Advisor to join our Exeter office. This is a telephone and email-based role at the heart of our sales operation, handling inbound enquiries customers who are considering underfloor heating for their projects.

You will be the first point of contact for many of our customers — your ability to understand their requirements quickly, provide accurate product guidance and turn interest into orders will directly contribute to business growth. You will work closely with our Field Sales team, providing information and administrative support to ensure new customers are onboarded smoothly. You will also need to liaise with members of our Operational team who manage branches and installation teams across the country to ensure jobs are smoothly transitioned from sale to install.

Key responsibilities

• Handle inbound sales enquiries by telephone and email, qualifying leads and matching customers to the right products & solutions
• Collation and preparation of accurate information, passed on to our Estimation team, in a timely manner. Follow up post quotation to maximise conversion
• Provide administrative support to the Field Sales team, including processing orders and managing new customer onboarding
• Develop a good working knowledge of our underfloor heating product range, associated products and services - to be able to advise customers confidently
• Maintain accurate records in the CRM system, ensuring all customer interactions and pipeline activity are up to date
• Liaise with operations and technical teams as needed to resolve customer queries
• Identify upsell and cross-sell opportunities where relevant to the customer's project
• Contribute to a positive, collaborative team culture and support continuous improvement of our sales processes
• Be available to attend trade shows with colleagues throughout the year that take place in various venues across the country
• Review and contact leads from different trade shows. Obtaining floor plans and information on possible projects following trade show attendance

What we're looking for

Essential:

• Previous experience in a telephone-based sales or customer service role
• Strong communication skills — confident, clear and customer-focused
• Good attention to detail when preparing quote information and processing orders
• Comfortable working to targets and KPIs
• Proficient in Microsoft Office and able to learn CRM systems quickly
• A proactive attitude — you take ownership of your enquiries from first contact to close
• Able to manage multiple projects and manage work load appropriately and in timely manner

Desirable:

• Experience in a trade, construction or home improvement sales environment
• Familiarity with underfloor heating or related products (full training will be provided)
• Experience using a CRM or quoting platform

What we offer

• Competitive salary
• Bonus scheme
• 20 days holiday plus bank holidays (+ additional day per year served – Up to 5 years)
• Company pension scheme
• Cycle to work scheme
• Health & Dental plan
• Full product training and ongoing development support
• A friendly, supportive team environment in our Exeter office
• Free parking