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- Tasks: Assist customers with their underfloor heating enquiries via phone and email.
- Company: Join JK Floorheating, a leading UK supplier with 30 years of experience.
- Benefits: Enjoy a competitive salary, bonus scheme, and health plan.
- Other info: Join a friendly team and receive full product training and ongoing support.
- Why this job: Be the first point of contact for customers and help them find the perfect solutions.
- Qualifications: Previous sales or customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About us
JK floorheating is a Dutch business with over 30 years’ experience and a leading UK supplier of underfloor heating systems, serving residential, commercial and trade customers across the country. With a reputation built on technical expertise, quality products and outstanding customer service, we support everything from single-room retrofits to large-scale new builds. We are a growing, ambitious business with a close-knit team who are passionate about what we do. This is a great time to join us as we expand our sales function and invest in the people who will drive our next chapter.
The role
We are looking for an enthusiastic and customer‑focused Sales Advisor to join our Crawley office. This is a telephone and email‑based role at the heart of our sales operation, handling inbound enquiries from homeowners and trade customers who are considering underfloor heating for their projects. You will be the first point of contact for many of our customers — your ability to understand their requirements quickly, provide accurate product guidance and turn interest into orders will directly contribute to business growth. You will work closely with our Field Sales team, providing information and administrative support to ensure new customers are onboarded smoothly.
Key responsibilities
- Handle inbound sales enquiries by telephone and email, qualifying leads and matching customers to the right products and solutions.
- Collation and preparation of accurate information, passed on to our Estimation team, in a timely manner.
- Follow up post quotation to maximise conversion.
- Provide administrative support to the Field Sales team, including processing orders and managing new customer onboarding.
- Develop a good working knowledge of our underfloor heating product range, associated products and services - to be able to advise customers confidently.
- Maintain accurate records in the CRM system, ensuring all customer interactions and pipeline activity are up to date.
- Liaise with operations and technical teams as needed to resolve customer queries.
- Identify upsell and cross-sell opportunities where relevant to the customer's project.
- Contribute to a positive, collaborative team culture and support continuous improvement of our sales processes.
What we're looking for
Essential
- Previous experience in a telephone-based sales or customer service role.
- Strong communication skills — confident, clear and customer-focused.
- Good attention to detail when preparing quote information and processing orders.
- Comfortable working to targets and KPIs.
- Proficient in Microsoft Office and able to learn CRM systems quickly.
- A proactive attitude — you take ownership of your enquiries from first contact to close.
Desirable
- Experience in a trade, construction or home improvement sales environment.
- Familiarity with underfloor heating or related products (full training will be provided).
- Experience using a CRM or quoting platform.
What we offer
- Competitive salary.
- Bonus scheme.
- 20 days holiday plus bank holidays (+ additional day per year served).
- Company pension scheme.
- Cycle to work scheme.
- Health plan.
- Full product training and ongoing development support.
- A friendly, supportive team environment in our Crawley office.
Customer Sales Advisor in Crawley employer: K Group
Contact Detail:
K Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Crawley
✨Tip Number 1
Get to know the company inside out! Research JK floorheating, their products, and their values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling enquiries over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer calls.
✨Tip Number 3
Be proactive! When you get an enquiry, don’t just wait for the customer to ask questions. Take the initiative to guide them through their options and suggest solutions that fit their needs. This shows you're not just reactive but genuinely interested in helping them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at JK floorheating. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Sales Advisor in Crawley
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to help our customers with their underfloor heating needs.
Tailor Your Experience: Make sure to highlight any previous experience in sales or customer service, especially if it’s telephone-based. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and make sure to proofread for any typos or errors. We appreciate attention to detail, especially when it comes to preparing quotes and processing orders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at K Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with underfloor heating systems and related products. Understanding the basics will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
Since this role is all about handling customer enquiries, practice clear and confident communication. You could role-play common sales scenarios with a friend to get comfortable with responding to customer needs and turning inquiries into orders.
✨Show Your Proactive Attitude
During the interview, highlight examples from your past experiences where you took ownership of a project or enquiry. This will demonstrate your proactive approach, which is essential for success in a telephone-based sales role.
✨Prepare Questions for Them
Think of insightful questions to ask the interviewer about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.