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- Tasks: Support the public and police officers while managing administrative functions at the station.
- Company: Join K-Creative Police Scotland, dedicated to community safety and wellbeing.
- Benefits: Competitive salary, flexible hours, 28 days leave, and a local government pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Must be a British citizen or eligible foreign national.
- Other info: Part-time role with ongoing training and career progression opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Public Enquiry and Support Assistant role at K-Creative. Police Scotland's purpose is to improve the safety and wellbeing of people, places and communities. We believe our people are our most important asset and investing in them is fundamental to the success of introducing new and emerging solutions and support to our front-line.
Your role as a Public Enquiry and Support Assistant is to provide support to all members of the public and officers within the area as well as managing administrative functions within the station to ensure effective and efficient delivery of service to the community.
Key responsibilities:- To answer enquiries from the public personally and by telephone, which includes the provision of advice to the public on basic aspects of the law and legal obligations, assessing whether or not a crime has taken place and taking crime reports, or to direct enquiries to relevant personnel or departments.
- To create reports, update and interrogate a variety of computerised police information systems to assist internal/external customers.
- To undertake general clerical duties in relation to the effective running of the police station.
- To assist with the preparation of documents and general correspondence.
- To operate communications equipment as required.
- To receive/return lost/found property including dogs, processing the relevant paperwork and ensuring the safekeeping, feeding and disposal of animals, birds or other creatures brought in to the station.
- To escort visitors and issue visitor passes to workmen and other persons requiring access to secure areas of the building.
- To complete bail books for individuals instructed to report to the police station as part of their bail conditions and advise police officers of any failures.
- To complete initial registration and change of circumstances in respect of individuals subject to registration under the Sexual Offences (Scotland) Act.
- Complete initial registration of foreign nationals (where applicable), making any amendments to existing certificates, collecting any associated fees, issuing receipts for same and forwarding documentation on to the Overseas Register Office.
- Maintain register and report failures of foreign nationals to sign in as required by any external agency.
The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.
Why join us?
- Competitive salary with annual increments
- Full-time or part-time shift patterns
- 28 days annual leave and 6 public holidays
- Local government pension scheme for long-term security
- Ongoing training to develop your skills
- Opportunities for career progression and professional growth
- Comprehensive wellbeing support and dynamic work environment
- Exclusive discounts and savings through our rewards and benefits network
This is a part-time role (offering 28 hours per week) and also offers a shift allowance. Please review the vacancy for full details and the role profile. Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.
Puplic Enquiry and Support Assistant in Kirkwall employer: K-Creative
Contact Detail:
K-Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Puplic Enquiry and Support Assistant in Kirkwall
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities listed in the job description. This way, when you get that interview, you can confidently discuss how your skills align with what they're looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public and officers, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show your enthusiasm for community service! In your conversations, highlight any previous experience or passion for helping others. It’s all about demonstrating that you care about the wellbeing of the community.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and it’s the best way to ensure it gets into the right hands. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Puplic Enquiry and Support Assistant in Kirkwall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Public Enquiry and Support Assistant. We want to see how you can contribute to improving safety and wellbeing in our communities!
Showcase Your Communication Skills: Since you'll be answering enquiries from the public, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've got experience in customer service or administrative roles, make sure to mention it! We love seeing how your background can help you manage enquiries and support our officers efficiently.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with K-Creative Police Scotland.
How to prepare for a job interview at K-Creative
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Public Enquiry and Support Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as handling public enquiries and managing administrative functions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Common Scenarios
Since you'll be dealing with the public and potentially sensitive situations, practice how you would respond to common scenarios. Think about how you would handle an enquiry about a crime or assist someone with legal obligations. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, make sure to articulate your thoughts clearly and listen actively. You might be asked how you would explain complex information to someone without a legal background, so be ready to demonstrate your ability to simplify and convey important details.
✨Highlight Your Organisational Skills
As a Public Enquiry and Support Assistant, you'll need to juggle multiple tasks. Be prepared to discuss your organisational skills and any relevant experience you have in managing administrative duties. Share examples of how you've successfully handled paperwork, maintained records, or coordinated activities in previous roles.
