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- Tasks: Manage reservations and provide top-notch customer service to guests.
- Company: Join a vibrant 4-star hotel known for its excellent hospitality.
- Benefits: Enjoy a temp-to-perm role with a Monday to Friday schedule and 40 hours a week.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic environment.
- Qualifications: Must have prior reservations experience and a passion for customer service.
- Other info: Opportunity to upsell and enhance guest experiences while working in a fun team.
The predicted salary is between 24000 - 36000 £ per year.
A cleaned up version of the job description.
Your responsibilities will include but are not exclusive to:
- Responding promptly to all phone, email, and online reservation inquiries.
- Accurately inputting and updating guest reservations in the hotel’s reservation system.
- Providing detailed information about room types, packages, rates, and amenities.
- Upselling room categories and additional services to maximize revenue.
- Coordinating special requests and communicating them effectively to relevant departments.
- Maintaining knowledge of hotel operations, promotions, events, and local area offerings.
- Ensuring all guest interactions are handled with grace, professionalism, and discretion.
- Handling cancellations, modifications, and no-shows according to policy.
- Assisting with group bookings and collaborating with sales or events teams as needed.
Reservations Agent employer: K.B.C. Associates Ltd
Contact Detail:
K.B.C. Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel’s reservation system and common software used in the industry. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your upselling techniques. Being able to effectively promote room categories and additional services can set you apart from other candidates, showing that you understand how to maximise revenue for the hotel.
✨Tip Number 3
Research the hotel’s current promotions, events, and local attractions. This will allow you to speak knowledgeably about the hotel and its offerings during your interactions, making a great impression.
✨Tip Number 4
Practice your communication skills, especially in handling guest inquiries and special requests. Role-playing different scenarios can help you feel more confident and prepared for the types of situations you may encounter as a Reservations Agent.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your reservations experience. Include specific examples of how you've handled phone, email, and online inquiries in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Reservations Agent position. Mention your ability to upsell services and your knowledge of hotel operations, as these are key aspects of the role.
Showcase Communication Skills: Since the role involves responding to guest inquiries, emphasise your strong communication skills. Provide examples of how you've maintained professionalism and discretion in past customer interactions.
Highlight Team Collaboration: Mention any experience you have working with sales or events teams, especially in relation to group bookings. This will demonstrate your ability to coordinate effectively with different departments.
How to prepare for a job interview at K.B.C. Associates Ltd
✨Showcase Your Reservations Experience
Make sure to highlight your previous experience in reservations during the interview. Be prepared to discuss specific systems you've used and how you handled various types of inquiries.
✨Demonstrate Your Communication Skills
As a Reservations Agent, clear communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle guest inquiries or special requests.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s offerings, including room types, packages, and local attractions. This knowledge will help you answer questions effectively and show your enthusiasm for the role.
✨Prepare for Upselling Scenarios
Think about how you would approach upselling during the interview. Be ready to provide examples of how you would encourage guests to consider higher room categories or additional services.
