At a Glance
- Tasks: Coordinate exciting meetings and events while maximising revenue and ensuring top-notch customer service.
- Company: Join a vibrant team in a dynamic hospitality environment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced role with plenty of room for creativity and career advancement.
- Why this job: Be the driving force behind memorable events and build lasting client relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 35000 £ per year.
RESPONSIBILITIES
- Actively work as a member of the team, contributing to maximising revenue and generating business.
- Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service.
- Build strong working relationships with our clients and develop an understanding of their specific needs and requirements.
- Actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.
- Effective diary management maximising yield and revenue per available meeting room whilst closely evaluating conversion statistics and lead in times.
- Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities.
- Create accurate written confirmations and quotations for clients in line with departmental standards.
- Follow through inquiries in terms of rooming list, deposits and billing and handover effectively to Reservations.
- Ensure accurate and up to date customer records in Opera and the C&B databases and that all best practices are followed and maintained.
Meeting and Events Co-ordinator in London employer: K.B.C. Associates Ltd
As a Meetings and Events Coordinator with us, you will thrive in a dynamic and supportive work environment that prioritises teamwork and professional growth. Our commitment to exceptional customer service is matched by our dedication to employee development, offering training and advancement opportunities that empower you to excel in your role. Located in a vibrant area, we provide a unique chance to engage with diverse clients while enjoying a culture that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Co-ordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like K.B.C. Associates Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to K.B.C. Associates Ltd
Don't be shy about reaching out to K.B.C. Associates Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting and Events Co-ordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about K.B.C. Associates Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at K.B.C. Associates Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
