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- Tasks: Provide a warm welcome and efficient service to guests at the reception desk.
- Company: International Students House, a vibrant student centre in London.
- Benefits: Competitive salary, meal allowance, holiday entitlement, and health cover.
- Other info: Flexible shifts with great career development opportunities.
- Why this job: Join a dynamic team and make a difference in students' lives every day.
- Qualifications: Excellent customer service skills and ability to work under pressure.
The predicted salary is between 21410 - 21410 £ per year.
International Students House is a unique student centre providing accommodation, social and support services to UK and international students in London. The role is mainly based at the Reception desk, with cross training in Reservations. Working hours are on two shifts: Early 07.45 - 15.30 and Late shift 15.15 – 23.00.
A Receptionist should ensure all guests are provided with an efficient and welcoming service. A friendly, well-presented and helpful individual is needed for this position who can work well under pressure, and demonstrate good numeracy and excellent customer service and communication skills.
Specific Duties:- To provide a friendly welcome and efficient customer service over the phone and to guests and visitors at the Desk and manage the Receptionist email inbox.
- To answer residents’ queries regarding bills, departure date, vacation periods, room moves, etc.
- To carry out reception duties including check-ins and check-outs, billing, reports, hire out equipment, sell sundry items and process any payments.
- To be responsible for a cash float, ensuring all financial procedures are adhered to.
- To be knowledgeable of the ISH reservations system, respond to accommodation requests and make reservations for short stay residents (individuals and group bookings).
- To show bedrooms and facilities to prospective residents and representatives from schools/agencies as required.
- To work in close liaison with Accommodation office, Duty Managers, Housekeeping, Conference, Car Park & Maintenance staff.
- To issue contractor passes and radios and keep accurate records on sign in sheets.
- To manage lost property and parcels.
- To assist reservations as and when needed, including managing the accommodation inbox on weekends and evenings.
- To provide training for new staff / cross training for colleagues.
- To carry out any other reasonable request.
The shift pattern is working 6 days followed by 3 days off, alternating weeks of early and late shifts, averaging a 34 hour working week. It will be necessary to work some Bank Holidays, for which either overtime or an alternate day off is given.
Salary/Benefits:Salary: £21,410 p.a. (£20,261 p.a. pre-probation). These rates are exclusive of an autumn pay rise.
- Meal Allowance: A £2.75 food allowance per shift is given for use in the ISH Catering facilities.
- Holiday entitlement: Holiday entitlement is 20 working days per annum, rising at the rate of 1 extra day for each year worked, up to a maximum of 25 days.
- Travel Loan: After the probationary period an interest free loan is available for an annual travel card.
- Pension: ISH has a contributory defined benefits pension scheme (SAUL - Superannuation Arrangements of the University of London). Employee contribution is 6% of salary. Employer contribution is 16%.
- Health Cover: Inclusion in a company sponsored health cash plan after successful completion of probation.
Receptionist - 21.4k per annum - plus lots of benefits in London employer: K.B.C. Associates Limited
Contact Detail:
K.B.C. Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 21.4k per annum - plus lots of benefits in London
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with what a Receptionist does at International Students House. This way, when you get that interview, you can show off your knowledge and enthusiasm!
✨Tip Number 2
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions like how you handle difficult customers or manage multiple tasks. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 3
Don’t forget to showcase your personality! Being friendly and approachable is key for a Receptionist. During your interview, let your warmth shine through – it’s all about making a great first impression!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Receptionist - 21.4k per annum - plus lots of benefits in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful nature that fits perfectly with our Receptionist role.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your customer service skills and any experience you have in similar positions. We love seeing how your background aligns with what we’re looking for!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for our team at International Students House.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at K.B.C. Associates Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist. Familiarise yourself with tasks like managing check-ins and check-outs, handling queries, and using the ISH reservations system. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to create a welcoming environment for guests.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and working under pressure. Prepare answers that highlight your skills and experiences relevant to the job. For instance, you might be asked how you would handle a busy reception desk during peak hours—have a solid strategy ready!
✨Dress to Impress
First impressions matter, especially in a front-facing role like this. Dress smartly and professionally for your interview. A well-presented appearance not only shows respect for the interviewers but also reflects the standards you would uphold as a Receptionist.