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- Tasks: Welcome guests and manage check-in/check-out services with a smile.
- Company: Join a vibrant hotel team in Acton and Notting Hill.
- Benefits: Earn £19,000 plus a free travel card for zones 1-6.
- Other info: Flexible shifts, including weekends, with opportunities for extra hours.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: No prior experience needed, just a friendly attitude and great communication skills.
The predicted salary is between 19000 - 19000 £ per year.
Sites: Acton mainly / Notting Hill if needed 5 days per week (has to be flexible as it will be any days required including weekends)
Shifts: 9h per day / 45h per week with possibly more hours available.
Start date: ASAP
JOB SUMMARY: To convey a professional and efficient welcome to guests. To handle check-in and check-out services for the guests and assist them with their requests during their stay.
DRESS/APPEARANCE: Must adhere to hotel grooming standards and personal hygiene levels at all times. Uniform to be clean and well maintained.
DUTIES AND RESPONSIBILITIES: Includes the following. Other duties may be assigned:
- To ensure that entire Front Office (both front and back of house) and the surrounding areas are clean and well maintained at all times.
- To ensure that the entire guest experience is managed smoothly and professionally at all times by the front of house team.
- To read and follow up on information from the log book and handover.
- To be aware of up-to-date room rates, packages, discounts, promotions and their operational details.
- To develop a thorough knowledge of: Front Office System and Reports, Room types and locations, Hotels’ staff and services and operating hours.
- To have knowledge about how to make and change reservations.
- To be aware of the hotel’s ‘current business’ (arrivals, departures, occupancy, conferences etc).
- To run “Back Up Reports” for every shift.
- To understand and follow up mail, package and message handling procedures.
- To ensure guests are given appropriate directions to locations on hotel premises and to guest rooms.
- To ensure the Guest Relations Department is informed of the arrival of VIPs.
- To make room changes where necessary, ensuring the necessary procedure is followed.
- To ensure that communication regarding changes, requests and current room situation are made to the housekeeping department.
- To ensure that all guests are dealt with in a courteous, friendly and efficient manner at all times.
- To ensure that all registration details are updated in the computer system.
- To ensure that any updates or special notes/requests for the guest and frequent flyer card numbers are saved for future reference.
- To follow up on late departures.
- To be conversant with cash handling procedures.
- To ensure that items are posted manually if there is an interface problem.
- To complete currency change for in-house guests.
- To check out guests and ensure the following attachments and details are complete: Billing address is complete, Travel Agent voucher covers the services being billed, Credit card voucher has been imprinted and completed correctly and signed.
- To ensure that all guest complaints are handled appropriately, informing management where necessary.
- To promote the selling of high rated rooms.
- To be fully conversant with and follow the fire and safety regulations of the hotel.
- To perform other duties as requested by their supervisor.
- To be fully conversant with: The Hotel Fire & Bomb Procedures, The Hotel Health & Safety Policy Procedures, C.O.S.H.H Regulations, Staff Handbook.
Receptionist £19,000 + free zone 1-6 trave lcard in London employer: K.B.C. Associates Limited
Contact Detail:
K.B.C. Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist £19,000 + free zone 1-6 trave lcard in London
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your skills match up. When you walk into that interview, you want to show them you’re not just a pretty face but someone who can handle the front office like a pro!
✨Tip Number 2
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common receptionist questions and how you’d handle guest complaints or tricky situations. The more you rehearse, the more confident you’ll feel when it’s the real deal.
✨Tip Number 3
Dress to impress! Since this role is all about making a great first impression, make sure you look sharp and professional. A clean, well-maintained uniform will show that you take pride in your appearance and are ready to represent the hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Receptionist £19,000 + free zone 1-6 trave lcard in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a receptionist, you'll be the first point of contact for our guests!
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in a receptionist. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid long-winded sentences and get straight to the important stuff – we want to know why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at K.B.C. Associates Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the key duties listed in the job description, such as handling check-ins and check-outs, managing guest requests, and being aware of room rates and promotions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Dress to Impress
Since the job requires adherence to grooming standards, it's crucial to present yourself well during the interview. Wear professional attire that reflects the hotel's image. A clean, well-maintained outfit will show that you take the role seriously and understand the importance of first impressions.
✨Practice Your Customer Service Skills
As a receptionist, you'll be the face of the hotel, so practice your customer service skills before the interview. Think of scenarios where you might need to handle guest complaints or provide directions. Be ready to share examples of how you've dealt with similar situations in the past, showcasing your ability to remain courteous and efficient under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the hotel handles busy periods. This shows your genuine interest in the position and helps you gauge if the workplace is the right fit for you.