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- Tasks: Lead the concierge team to create unforgettable guest experiences in a vibrant hotel setting.
- Company: Join a renowned hotel in South West London, dedicated to exceptional service and guest satisfaction.
- Benefits: Enjoy a competitive salary of £30,000 and a permanent, full-time contract with 40 hours per week.
- Why this job: Be a key ambassador, shaping memorable stays while working in a dynamic and supportive environment.
- Qualifications: Previous experience in concierge or guest services leadership is essential; strong local knowledge is a plus.
- Other info: Ideal candidates are detail-oriented, enthusiastic about change, and passionate about guest experiences.
The predicted salary is between 24000 - 42000 £ per year.
We are looking for an experienced, service-driven, and highly knowledgeable Head Concierge to lead our concierge team in delivering outstanding guest experiences. As a key ambassador for our hotel, you will provide expert recommendations, ensure seamless guest services, and lead a team dedicated to anticipating and exceeding guest expectations.
What we offer:
- £30,000 per annum
- Permanent, full-time contract (40hrs per week)
Your role:
We are passionate about creating memorable stays for our guests. As Head Concierge, you will be responsible for overseeing all concierge services, providing personalized assistance, and ensuring our guests have an exceptional experience from arrival to departure.
Responsibilities will include but are not limited to:
- Leading the concierge team to deliver a seamless and exceptional guest experience
- Providing expert advice and recommendations on local attractions, dining, and events
- Assisting guests with transportation, reservations, and special requests
- Developing strong relationships with local businesses, tour providers, and service partners to enhance guest offerings
- Managing guest inquiries and ensuring prompt, personalized service
- Coordinating luggage assistance, deliveries, and other front-of-house support services
- Training and mentoring the concierge team to uphold the highest service standards
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed:
- Previous experience in a concierge or guest services leadership role within a hotel
- Strong knowledge of local attractions, dining, and entertainment options
- Exceptional customer service skills with a warm and professional demeanor
- Ability to multitask and handle guest requests efficiently and effectively
- Strong leadership skills with the ability to inspire and manage a team
- Fluent in English; additional language skills are a plus
- Passionate about creating exceptional guest experiences
Head Concierge in South West London employer: K.B.C. Associates Limited
Contact Detail:
K.B.C. Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in South West London
✨Tip Number 1
Familiarise yourself with the local area in South West London. Knowing the best restaurants, attractions, and hidden gems will not only impress during interviews but also show your commitment to providing exceptional guest experiences.
✨Tip Number 2
Network with professionals in the hospitality industry. Attend local events or join online forums where you can connect with other concierges and hotel staff. This can lead to valuable insights and potential job referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team in previous roles. Highlight any training or mentoring experiences that showcase your ability to inspire others.
✨Tip Number 4
Prepare for the interview by thinking of specific scenarios where you went above and beyond for a guest. Being able to articulate these experiences will help you stand out as a candidate who truly understands the importance of exceptional service.
We think you need these skills to ace Head Concierge in South West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concierge or guest services leadership roles. Emphasise your knowledge of local attractions and your exceptional customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable guest experiences. Mention specific examples from your previous roles where you exceeded guest expectations.
Highlight Leadership Experience: In your application, focus on your leadership skills. Provide examples of how you've successfully managed a team and trained staff to uphold high service standards.
Showcase Local Knowledge: Demonstrate your strong knowledge of the local area by mentioning specific attractions, dining options, and events that you can recommend to guests. This will show your potential employer that you're well-prepared for the role.
How to prepare for a job interview at K.B.C. Associates Limited
✨Showcase Your Local Knowledge
As a Head Concierge, you'll need to demonstrate your expertise in local attractions and dining options. Prepare to discuss your favourite spots and any unique experiences you've had that could enhance guest recommendations.
✨Emphasise Leadership Skills
Highlight your experience in leading a team and how you've inspired others to deliver exceptional service. Be ready to share specific examples of how you've trained or mentored staff in previous roles.
✨Demonstrate Customer Service Excellence
Prepare to discuss scenarios where you've gone above and beyond for guests. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your commitment to outstanding service.
✨Be Enthusiastic About Change
The ideal candidate is enthusiastic about change and focused on details. Be prepared to discuss how you've adapted to new challenges in the past and how you can bring that adaptability to the role.
